Specialist - Customer Experience Digital Engagement - (Jeddah)

3.00 to 4.00 Years Rawdha Ar Jeddah, Saudi Arabia 17 Oct, 2024

Job Location	Rawdha Ar Jeddah, Saudi Arabia
Education	Bachelor's degree / higher diploma
Salary	Not Mentioned
Industry	Automotive Repair, Spare Parts, & Support Services
Functional Area	Not Mentioned

Company: AUTOHUBRoll Purpose:Optimizes UX to improve CX across digital and physical platforms, ensuring seamless and advanced customer interactions.

Digital Channel Oversight: Manage and optimize UX across digital platforms, including APIs and omnichannel integrations like WhatsApp, social media, and email.
Website Usability Management: Continuously improve website design and functionality to enhance user satisfaction and engagement.
Online Reviews and Surveys Management: Monitor and respond to online reviews; design and implement customer surveys to gather actionable insights.
Omnichannel Integration: Ensure consistent and effective customer communication across all digital channels, including on-facilities TV screens or other CX related hardware and software.
Physical Engagement Excellence: Develop and refine physical customer engagement systems, including queuing processes and guest reception protocols.
Analytics and Reporting: Analyze user interaction data across platforms to inform UX improvements and report on CX metrics.

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