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Workshop Manager | Toyota | Ras Al Khaimah

5.00 to 10.00 Years   Ras Al Khaimah, United Arab Emirates   16 Dec, 2020
Al Futtaim Group
1 Jobs Openings
Job LocationRas Al Khaimah, United Arab Emirates
EducationCertification / diploma
SalaryNot Mentioned
IndustryAccounting
Functional AreaNot Mentioned

Job Description

Job Purpose:?This position will manage and lead a team of technical people in allocating workload and managing the day to day operations to drive workshop performance in line with assigned sold hours target. It requires to co-ordinate with different departments and distributor team ensure Fix It Right process is followed and vehicles are delivered on time in excellent condition.Key Responsibilities:1)???????????Operational performance

  • To maximize the sold hours from Aftersales operation to meet the revenue performance objectives through target setting
?2)???????????Fix It Right (FIR):
  • Adherence to FIR program as per Principal Guidelines & create a culture to follow FIR process
  • Identification and management of FIR concerns, and set actions to close GAP on set KPI?s
  • Submission of Branch Field Technical Reports (BFTR) as set by distributors and follow technical and service bulletins
?3)???????????Workshop Management
  • Management of attendance of all workshop associates.
  • Plan, manage and implement utilization, productivity and efficiency of technicians & wash bay as per Standard Operating Procedure.
  • Ensure regular quality control and take corrective action for any deviation through training and coaching.
  • Ensure on-time delivery of vehicles as per promised delivery time
?4)???????????People Management
  • Identify training needs and conduct on the job training as required.
  • Drive the performance management and individual development plan for the team
  • Promote associate engagement and conduct impact planning session.
  • Recruit the right manpower as per capacity model.
??5)???????????Vehicle Warranty Repair Management
  • Adherence to warranty process, procedure and timeline as stipulated by the Principal.
?6)???????????Workshop Inventory
  • Ensure that all the tools and equipment are available and maintained as per distributor tool list and guidelines.
  • Manage asset disposal as per Group policy.
  • Manage consumables and wash bay products
  • Perform monthly lubricants and consumable inventory audit.
?7)???????????Projects
  • Manage and promote Small Group Activity (SGA) and Kaizen effort in coordination with Aftersales Manager.
  • Support the implementation of special projects to enhance customer experience, such as transformation and Electronic Vehicle Health Check
?8)???????????Risk Management
  • Ensure compliance to HSSE & 4S (Setting, Sorting, Sweeping and Spick & Span) guidelines
  • Manage environmental compliance and ensure proper scrap and waste management
  • Implement and adhere to all SOPs, memorandums issued by Head Office or Principal

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