| Job Location | Ras Al Khaimah, United Arab Emirates |
| Education | Not Mentioned |
| Salary | Not Mentioned |
| Industry | Other |
| Functional Area | Not Mentioned |
The Lead Receptionist shall be responsible for greeting visitors and receiving telephone calls to the department and shall monitor the daily activities of the area. Additionally, the Receptionist shall provide information; operate office equipment and other routine administrative functions. Receives and responds to customers and guides them for the process to be followed. If new patient registration forms to fill and ask for insurance original card checking for the expiry date, photo and name) and if it is whether be accepted or not. Fill the claim form by their name, card number and date of medical service. If old patient, asks for his/her pt. ID and call for his/her file in the MRD. Updates all customers with the required information or status Take appointments for doctors and schedules patients. Processes bills (if assigned) and assists the customers with the relevant information. Collect reports from different departments. Liaisons with the Department of HIM for patient files. Co-ordinate with insurance, billing, admissions and discharge departments. Acts as a link between the physicians and patients. Handles the console and transfers and attends to telephone calls and enquiries. Records all customer feedbacks and updates the supervisor. Maintains a congenial work environment for customer satisfaction. Performs any other jobs assigned by the superior as per exigencies of work. Take appointments for doctors and schedules patients. Participate in hospital quality program and be member of quality committees if chosen. Language Skills: English & Arabic - Mandatory Other Skills: Effective Communication, people management, crisis handling, prompt decision maker, enterprising, and data entry.Competencies: Professional demeanor & excellent communicator Able to work with a variety of tasks and prioritize according to importance Ability to remain calm under pressure Ability to work within a team Willingness to work flexible hours
Keyskills :
Effective Communication People Management Data Entry
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