Laundry Sales Executive

Job Description

Roles & ResponsibilitiesGreet customers and provide professional assistance throughout their visit.Receive, inspect, and tag laundry items; identify stains, damages, or special care instructions, and confirm prices with customers.Generate accurate bills using the POS system and handle payments (cash, card, or online).Ensure all items are correctly tagged and prepared for handover to the factory team.Communicate special instructions to the factory (e.g., delicate handling, stain removal, express service).Follow up with the factory on pending or special orders and keep customers updated.Handle customer complaints, delays, or missing items professionally and provide timely resolutions.Promote additional services, loyalty programs, and seasonal offers.Support upselling of value-added services to increase sales.Maintain cleanliness and organization of the front desk and assigned branch.Monitor and restock retail supplies such as tags, forms, and packaging materials.Maintain accurate records of daily transactions and customer orders.Coordinate with team members to ensure smooth daily operations and high customer satisfaction.Desired Candidate ProfileHigh school diploma or higher.Good communication and interpersonal skills.Strong attention to detail, especially in billing and item handling.

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