| Job Location | Ras Al Khaimah, United Arab Emirates |
| Education | Bachelor's degree / higher diploma |
| Salary | $2,000 - $3,000 |
| Industry | Manufacturing |
| Functional Area | Not Mentioned |
The customer service specialist will make sure that the needs of customers are being met in a timely mannerand in compliance with Company guidelines and policies. You will be accountable for a certaincustomer portfolio to take ownership, drive accountability, and demonstrate and communicateimprovements for our customer journey.This is a key enabler to drive best-in-class customer service and to ensure maximum customer-centricity.Order handling ownership from documentation to logisticso Promptly responding to customer queries via email, live chat, video, phone, and socialmedia channels.o Immediately escalating serious complaints or issues that you are not equipped to dealwith.o Liaising with colleagues or managers to find the best solutions to customers? issues.o Identifying common problems and escalating them to management, along with possiblesuggestions for improvement, wherever possible.o Maintaining a polite, helpful, and professional manner at all times.o Obtaining and sharing customer feedback with colleagues and other departments so thatproducts and services can be improved.o Ensure that customer requirements are fulfilled. Support and follow-up of new customerscreation process. Assist in the customer complaint and return process.o Familiarizing yourself with new products and services as they are introduced.
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