| Job Location | Qatar |
| Education | Not Mentioned |
| Salary | Not Mentioned |
| Industry | Events Management |
| Functional Area | Not Mentioned |
Job SummaryThe jobholder to manage the Visa/MasterCard/Diners/NAPS; Cards Settlement & Reconciliation Operations, ensuring all day to day operations processing within TAT. Daily monitoring of unmatched reconciliation items under Cards Settlement suspense accounts & resolving the outstanding entries with TAT with continuous improvement on Intellimatch auto-matching rules.The role will also be responsible for Retail Ops department transformation initiatives timely delivery & monthly compliance testing and systems enhancements UAT/PPV.˙Key Accountabilities?˙˙˙Management of Visa, MasterCard, Diners & QCB NAPS cards settlement processing in line with the SOP and scheme guidelines without any delay or operational loss.?˙˙˙Checking the daily reports for debit/credit card rejected transactions & recovery of these transactions, validate/reconcile all outgoing and incoming cards issuing and acquiring settlement files and ensure all activities are performed in efficient manner and on time (daily).?˙˙˙Log and research cards settlement related customer complaints and resolving the issues within the agreed TAT.?˙˙˙Ensure all service level expectations are met with high quality customer service and mitigating the TAT delays & customer complaints.?˙˙˙Prepare, review and update all information and documentation as per process flows, SOPs and SLAs related to Visa/ MasterCard/ Diners/ NAPS; Cards Settlement and new process initiatives.?˙˙˙Identify process gaps and recommend the change request to enhance the client experience with self-service fully automated solutions.?˙˙˙Maintaining good relationship with other business teams within the bank, scheme support members & QCB NAPS team.?˙˙˙Create, plan and execute staff training plan including product knowledge, Cards Settlement GL/Suspense workflows, banking systems, technical skills enhancement and Visa/MasterCard/Diners/QCB related schemes settlement reports training.?˙˙˙Quarterly discuss with team members on a one-2-one basis and provide continuous feedback to help them achieving their KPI targets.?˙˙˙Comply with company policies, procedures and standard of ethic, integrity and scheme regulations.?˙˙˙Escalation management is followed related to people/ process/ service related issues in line with policies/ procedures and department guidelines.?˙˙˙Training, developing, leading, motivating the team to deliver high-quality services.?˙˙˙Manage all daily activities and tracking the cases under the master log-sheet and update the Head of Retail Operations on a regular basis.?˙˙˙Daily monitor of Visa Card/ MasterCard/ Diners/NAPS Issuing & Acquiring GL/Suspense accounts outstanding items on Intellimatch recon system and enhancing the rules to facilitate auto-matching of entries. Ensuring that no exception item exceeds the TAT set at the suspense accounts level.
Keyskills :
© 2023 HireeJobsGulf All Rights Reserved
