| Job Location | Qatar |
| Education | Not Mentioned |
| Salary | Not Mentioned |
| Industry | Events Management |
| Functional Area | Not Mentioned |
Job SummaryThe jobholder to manage the Visa/MasterCard/Diners/NAPS; Cards Settlement & Reconciliation Operations, ensuring all day to day operations processing within TAT. Daily monitoring of unmatched reconciliation items under Cards Settlement suspense accounts & resolving the outstanding entries with TAT with continuous improvement on Intellimatch auto-matching rules.The role will also be responsible for Retail Ops department transformation initiatives timely delivery & monthly compliance testing and systems enhancements UAT/PPV.ÿKey Accountabilities?ÿManagement of Visa, MasterCard, Diners & QCB NAPS cards settlement processing in line with the SOP and scheme guidelines without any delay or operational loss.?ÿChecking the daily reports for debit/credit card rejected transactions & recovery of these transactions, validate/reconcile all outgoing and incoming cards issuing and acquiring settlement files and ensure all activities are performed in efficient manner and on time (daily).?ÿLog and research cards settlement related customer complaints and resolving the issues within the agreed TAT.?ÿEnsure all service level expectations are met with high quality customer service and mitigating the TAT delays & customer complaints.?ÿPrepare, review and update all information and documentation as per process flows, SOPs and SLAs related to Visa/ MasterCard/ Diners/ NAPS; Cards Settlement and new process initiatives.?ÿIdentify process gaps and recommend the change request to enhance the client experience with self-service fully automated solutions.?ÿMaintaining good relationship with other business teams within the bank, scheme support members & QCB NAPS team.?ÿCreate, plan and execute staff training plan including product knowledge, Cards Settlement GL/Suspense workflows, banking systems, technical skills enhancement and Visa/MasterCard/Diners/QCB related schemes settlement reports training.?ÿQuarterly discuss with team members on a one-2-one basis and provide continuous feedback to help them achieving their KPI targets.?ÿComply with company policies, procedures and standard of ethic, integrity and scheme regulations.?ÿEscalation management is followed related to people/ process/ service related issues in line with policies/ procedures and department guidelines.?ÿTraining, developing, leading, motivating the team to deliver high-quality services.?ÿManage all daily activities and tracking the cases under the master log-sheet and update the Head of Retail Operations on a regular basis.?ÿDaily monitor of Visa Card/ MasterCard/ Diners/NAPS Issuing & Acquiring GL/Suspense accounts outstanding items on Intellimatch recon system and enhancing the rules to facilitate auto-matching of entries. Ensuring that no exception item exceeds the TAT set at the suspense accounts level.
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