| Job Location | Qatar |
| Education | Not Mentioned |
| Salary | Not Mentioned |
| Industry | IT Services |
| Functional Area | Not Mentioned |
Provide 24-hour Network Health surveillance and alarm reporting, utilizing network monitoring and surveillance tools.Review and general clean-up of Ticket queue.Ensure timely resolution to trouble tickets raised by the customers.Ensure timely follow up with customers via e-mails or phone calls.Responsible for basic troubleshooting network routers and switches to isolate the trouble and take appropriate action to resolve at the L1 stage.Operational level skillset on OSS/BSS tools and NMS applications. Familiar with technical documentation standards, guidelines and best practices.Awareness of ITIL event/incident management practices and industry standards.Demonstrates a good end to end understanding of the business process & functionsGood understanding on latest telecom products. All other duties as assigned
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