| Job Location | Qatar |
| Education | Graduate |
| Salary | Not Mentioned |
| Industry | Sales / Retail / Corporate / Business Development |
| Functional Area | Not Mentioned |
What youll be doing :Drive the businessRepresent the brand by communicating its values and philosophy though all activities and interactions with customers and other team membersPromote the Group’s loyalty program (MUSE) and increase enrollment rate and new customer acquisitionBuild and maintain guest experience standards in order to build strong loyalty.Ensure efficient collection of customer data in adherence to marketing team.Collect data on customer behavior, top sellers, and slow movers to support business reviews.Maintain and understand customer purchasing patterns and behaviors, and utilize this database to engage and build strong relationships with customers to encourage future selling opportunitiesStay up to date with latest fashion trends, social media campaigns, products and competitor, the brand’s different online (website, app and social media) offerings and activities and promote them with customersParticipate to the brand’s events and support with in-store marketing events and activations.Achieve individual and collective sales targets and ensure all sales and operational policies and procedures are followed and maintained.Customer CentricityExecuting and promoting exceptional customer service and relations in stores and customer home visits.Attend to customer needs, sales, special order and repairs.Support in-store customer experience.Communicate with customers to assess their needs, provide assistance in satisfying those needs and meeting or surpassing customers’ expectations.Use clienteling techniques, omni-channel approach and tools to connect virtually with customers, build a one-on-one relationship based on trust and human touch and drive loyalty. Such techniques and tools include messaging, (virtual) shopping appointments, etc.Operational ExcellencePrepare and process e-commerce orders’ fulfillment from the store within the set SLAs in terms of me and quality.Demonstrate a strong understanding and leverage available technology tools when available to support customer experience in and outside of store (Clienteling app, CRM, OMS, etc.)Maintain all operating standards as per the brand’s VM guidelines and SOP’s.Provide feedback on store functionality.What we can offer you :With us, you will turn your aspirations into reality. We will help shape your journey through enriching experiences, learning and development opportunities and exposure to different assignments within your role or through internal mobility. Our Group offers diverse career paths for those who are extraordinary, every day. We recognise the value that you bring, and we strive to provide a competitive benefits package which includes health care, child education contribution, remote and flexible working policies as well as exclusive employee discounts.You will be redirected to the company website to apply for this position
Keyskills :
customer needs sales special order and repairs
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