| Job Location | Qatar |
| Education | Not Mentioned |
| Salary | Not Mentioned |
| Industry | Not Mentioned |
| Functional Area | Not Mentioned |
• Respond to incoming customer calls, emails, and tickets promptly and professionally.• Listen attentively to customers' inquiries, concerns, and issues, and provide accurate information and resolutions.• Identify and assess customers' needs, clarifying information to determine the best course of action.• Diagnose and troubleshoot technical issues by following standardized procedures and providing step-by-step guidance.• Escalate complex issues to the appropriate teams or departments for further assistance or resolution.• Ensure proper and timely documentation of customer interactions, inquiries, and resolutions in the ticketing system.• Follow up with customers to ensure their issues are resolved to their satisfaction.• Provide exceptional customer service, displaying a friendly and empathetic attitude in all customer interactions.• Maintain a strong knowledge base of company products, services, and processes to effectively address customer inquiries and provide accurate information.• Adhere to established call center procedures and guidelines for quality assurance and performance metrics.• Collaborate with team members and cross-functional departments to improve customer support processes and enhance the overall customer experience.• Stay updated on industry trends, advancements, and best practices related to customer service and technical support.Requirements• Basic knowledge of computer hardware, software, and operating systems.• Familiarity with common software applications such as Microsoft Office Suite.• Understanding of internet protocols, networking concepts, and troubleshooting connectivity issues.• Ability to navigate and troubleshoot common web browsers.• Knowledge of remote desktop tools and their usage for providing remote assistance.• Familiarity with ticketing systems and customer relationship management (CRM) tools for managing customer interactions and documentation.• Understanding of mobile devices (smartphones, tablets) and ability to provide basic technical support.• Knowledge of common troubleshooting techniques for resolving software and hardware issues.• Basic understanding of computer security concepts and best practices.• Familiarity with customer support tools and software applications used in a call center/helpdesk environment.
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