Provide first class customer service on the telephone by answering all calls in a professional manner and resolving queries to the satisfaction of the customer.
Key Responsibilities:
Ensure each call is answered in an accurate & professional manner.
Prepare and pass on in a timely manner all documentation relevant to the call for action by the unit / concerned department.
Maintain statistics on all calls received and pass this information through the system
Notify Supervisor and Team Leader of all complaints relating to services, products and delivery
Channels immediately.
Adhere to the roster and be flexible on shift duties including weekends & holidays
