Job Location | Pakistan |
Education | Not Mentioned |
Salary | Not Mentioned |
Industry | Other Business Support Services |
Functional Area | Not Mentioned |
About Us:CureMD excels in providing advanced tools and technologies that empower healthcare professionals to make informed decisions about patient care. Our state-of-the-art solutions harness the power of data analytics, artificial intelligence, and machine learning to analyze patient information, decipher patterns, and render actionable insights. These advanced technologies equip physicians with profound insights into each patients health, enabling them to formulate precise diagnoses, implement highly effective treatment strategies, and deliver top-quality care with ease.Job Overview:As a Quality Assurance Analyst in Customer Success department, you will review and audit interactions between clients and CSRs on support tickets and phone calls and ensure adherence to the industry-wide best practices and the established CS SOPs. The candidate will also train CSRs as needed, and will also be expected to interpret, refine and tailor the existing industry-wide policies, SOPs, and best practices, while recommending new ones, as needed, to help CureMD maintain and further elevate the high standards of support our clients have come to expect.Essential Job Responsibilities:
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