Onboarding Project Manager - SMB

Job Description

Who we are:Motive builds technology to improve the safety, productivity, and profitability of businesses that power the physical economy. Motive combines IoT hardware with AI-powered applications to connect and automate physical operations. Motive is one of the fastest-growing software companies in the world, serving more than 120,000 businesses, across a wide range of industries including trucking and logistics, construction, oil and gas, food and beverage, field service, agriculture, passenger transit, and delivery.Motive is built on four foundational attributes; Own It, Less but Better, Build Trust, and Unlock Potential. This has taken our company to great heights, including being recognized by Fortune for Best Workplaces, Forbes Best Startup Employers, and Comparably for our Best Global Culture, Sales Team, Leadership Team, Career Growth, and CEO for Diversity. We?re proud to receive an employee net promoter score of 63 (according to Comparably) which places Motive in the top 5% of companies with 4,000 employees or more.Today, our team is made up of more than 3,000 employees, located across the world, providing support to a wide range of customers. While most of our employees are remote, many have the opportunity to work on-site at any of our 8 global office locations. Visit our careers website to learn more about opportunities at Motive.About the Role:Onboarding Project Manager - SMB is responsible for building relationships with customers and delivering value in the first 90 days of their journey with Motive. This position involves effectively onboarding the customers, ensuring early product adoption and educating customers on the value of our products.A customer-oriented focus is necessary in order to preserve long-term customer satisfaction. This position requires someone that is highly organized, has excellent communication skills and demonstrates good relationship building with customers.What Youll Do:

• Serve as the primary point of contact for new SMB customers in their first 90 days
• Guide new customers through initial hardware/software setup and system training to ensure a timely and successful onboarding/product adoption
• Monitor customer progress and activities to ensure adoption and timely activation
• Demonstrate excellent ability to collaborate with cross-functional teams such as support, engineering, sales and product management, to resolve complex issues and improve customer experience
• Handle large volume of phone conversations and email inquiries
• Build customer loyalty by delivering exceptional customer service

What Were Looking For:

• • 2+ years prior experience in a customer facing role (sales and/or support)
  • Demonstrate Salesforce proficiency & your ability to use data to inform engagement plans
  • Demonstrate a clear understanding of what success looks like for customers and Motive
  • Effective listening and problem-solving skills
  • Excellent communication (both written and verbal) and presentation skills
  • Proven ability to manage multiple responsibilities with a high attention to detail and professionalism
  • Documentation, Data analysis, Reporting, SQL, Salesforce experiences is a plus
  • Ability to build and maintain relationships with clients and their key personnel
  • Strong business background including project management, account management, problem-solving, business planning, and analytical skills
  • Receptive to feedback, willingness to learn and embrace continuous improvement

Creating a diverse and inclusive workplace is one of Motives core values. We are an equal opportunity employer and welcome people of different backgrounds, experiences, abilities and perspectives.Please review our Candidate Privacy Noticehere.The applicant must be authorized to receive and access those commodities and technologies controlled under U.S. Export Administration Regulations. It is Motives policy to require that employees be authorized to receive access to Motive products and technology.#LI-Remote

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