Sr Services Manager Customer Contract nagement

Job Description

Role Summary:All activities providing the necessary support on pre- and post-contractual administration & management , Terms & Conditions of the contract and the Management of claims. Also involves definition, management, and execution of risk modeling activities in support of the contract or project. Also involves definition, management, and execution of contract estimating processes and activities to support tenders and project reviews.Essential Responsibilities:Responsible for the profitability and customer satisfaction for assigned contracts.Own the financial performance of the contractDrive CMR process management for Global CSAT&Cs ownership: resolve any un-clarity in the agreement wording which may arise during contract executionDefine, update, collect, discuss with Customer & deliver non contractual KPIsDrive upsell through upgrades opportunities, new services, Service 2.0, Extra WorksDrive definition and implementation of fleet strategy for the contract (main focus on new-technology injection)Support negotiation phases relevant to contracts renewal and/or extensionOrganize and conduct recurring contract review meetings with Customers (QRMs)Customers Annual Meeting and/or associated social events attendanceSetup and update of project tools (Oracle, MyQMI)Support the reports issuance for Fleet Managers/IOC DashboardEnsure that commercial quotations have been issued in accordance with contractual T&CsTrack and support non-technical Lessons LearnedCoordinate the Hand Off phases from Installation/commissioningEnsure needed parts are put in production (including Capital Parts slot booking and business releases)Coordinate Repairs Service and interactions with the Repair ShopsRDI/RDA coordination or issueSupport the Change Orders requestsInterface with functions and Legal Entities, to deliver contractual obligations for parts supply and OTDSupport Back-charge process--> Vendor Recovery processConcession process managementInteract with OTR Risk team addressing potentials criticalitiesEnsure the correct and on time delivery of the invoices (including escalation & variable fees)Revenues Recognition ProcessDrive "on time" payment from Customer (Past Due)SII targets elaboration and presentation to the managementManage internal operating metrics (QMI, Projects Reviews, etc)Support Post- outages costs reconciliations meetingsFollow up with Customer on T-NPS REQUIREMENTS: Qualifications/REQUIREMENTS:Bachelors degree from an accredited university or college. Minimum of 7 additional years of experience in Customer Contract Management.Desired Characteristics:Strong oral and written communication skills. Strong interpersonal and leadership skills. Demonstrated ability to analyze and resolve problems. Demonstrated ability to lead programs / projects. Ability to document, plan, market, and execute programs. Established project management skills.About Us:GE (NYSE:GE) drives the world forward by tackling its biggest challenges. By combining world-class engineering with software and analytics, GE helps the world work more efficiently, reliably, and safely. GE people are global, diverse and dedicated, operating with the highest integrity and passion to fulfill GEs mission and deliver for our customers.

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About Company

GE is a diversified technology, media and financial services company, dedicated to creating products that make life better. From aircraft engines and power generation to financial services, medical imaging, television programming and oil and gas, GE operates in more than 100 countries and employs over 300,000 people worldwide.

GEs Oil & Gas business is a leader in the development and delivery of advanced product and service offerings for the global oil and gas industry. As a consequence of the rapid expansion of its technology base, GEs Oil & Gas is capable of addressing the largest and most complex engineering and application challenges entirely from its own worldwide resources. So whether its the worlds largest LNG compression trains, re-injection of high sulfur gas, enhancing the safety and productivity of the worlds oil and gas pipelines, or equipment for the production of oil and gas from harsh environments, GE is leading the charge.