Service Advisor | Al Futtaim Automotive | Omasco - HondaOverview of the role:
The purpose of the role will be to receive customers, note down exactly the jobs required, provide estimate with job explanations, prepare job cards, follow up the jobs in the workshop, take approvals for additional repairs, inform any delays, deliver the vehicle and explain the invoice to customers.
ÿWhat you will do:
Attend promptly and greet with a smile.
Ask question and record customer requests without delay.
Collect accurate symptoms of complaints from the customer for quick resolutions at workshop.
Ensure adequate number of repair order as per the business flow.
Ensure proper explanation of the content of work in detail
Check workshop situation and promise delivery time.
Ensure providing proper cost estimate and delivery time to customer.
Check and ensure accordance of invoice and work performed.
Clear explanation of the job done and invoice and guide to the cashier.
Deliver the vehicle in person.
Ensure achievement of given revenue targets
Promotion of value-added servicesÿ
Obtain high standards of customer service values.
Resolution of customer concerns at the earliest time and ensures satisfaction.
Ensure Completion of dealer certification requirements.
