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Sales Support Manager

1.00 to 10.00 Years   Oman   23 May, 2022
reeqwest
1 Jobs Openings
Job LocationOman
EducationNot Mentioned
SalaryNot Mentioned
IndustryOther Business Support Services
Functional AreaNot Mentioned

Job Description

Job SummaryOur client is looking for a Sales Support Manager to play the following roles...???????

  • Coordinate daily workload within team using CRM software and ERP metrics to ensure that assign tasks are complete expeditiously.
  • Develop analytical reports/dashboards in ERP to review performance of direct sales and accounts.
  • Participate fully in cross-functional teams that addressed strategic business issues involving CRM and sales operations.
  • Provide intensive education to the support team to optimize effectiveness and increase sales rep satisfaction.
  • Improve sales order checklist and re-evaluate assigned duties; ensure sales order fulfillment and logistics process improvement.
  • Maintain weekly email contact with district and territory managers across the country to provide update assets protection information.
  • Develop and implement CRM campaign process that eliminate noise and increase visibility to key market segments and strategic accounts.
  • Process all orders including invoicing, fulfillment, shipping logistics including BOL, international documentation and tracking for customers.
  • Maintain Internet correspondence for sales and service
  • Compiling a daily list of sales leads, delegating leads to the sales department, and providing sales data and guides to the sales department.
  • Developing and monitoring performance indicators for sales and staff members, managing sales tracking tools, and compiling reports.
  • Recording sales trends and liaising with account managers to develop sales strategies.
  • Creating and processing orders in a timely manner, processing requests for rush orders, and reviewing pending orders and customer requests to ensure customer satisfaction.
  • Managing customer accounts, following up with customers for administrative purposes, and providing troubleshooting assistance for orders, account statuses, and other problems.
  • Performing data entry tasks for sales figures, metrics, and other relevant information and maintaining an organized and accessible filing system.
  • Handling administrative duties for the company and its executives and management teams.
Requirements:
  • Proven work experience as a Sales support specialist or Sales support associate
  • Hands on experience with ERP and CRM systems
  • Proficiency with MS Office Suite, particularly MS Excel
  • In-depth understanding of sales principles and customer service practices
  • Excellent communication and leadership skills
  • Analytical and multitasking skills
  • Able to lead and guide a team
  • Motivational skills
  • Bachelor degree in Business Administration or associates degree in relevant field a plus

Keyskills :

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