Sales Operations Specialist

Job Description

Come create the technology that helps the world act togetherNokia is committed to innovation and technology leadership across mobile, fixed and cloud networks. Your career here will have a positive impact on people?s lives and will help us build the capabilities needed for a more productive, sustainable, and inclusive world.We challenge ourselves to create an inclusive way of working where we are open to new ideas, empowered to take risks and fearless to bring our authentic selves to work.The team youll be part ofThe Customer Experience organization provides a common interface to customers including account and relationship management, acting as the voice of the customer internally and creating demand across our business groups. While bringing deep understanding of local markets for our customer, the CX organization ensures strong alignment between sales and delivery teams.CX GSS is the Centralized arm of CX Sales Operations and Analytics (cSSO), working in close proximity to frontline and enabling strong governance, rapid change management, unifying processes, integrating systems, driving efficiency, automation and leading to cost benefit for Nokia.What you will learn and contribute toThe main responsibility of this position is the creation and further development of sales advanced analytics, visualization methods, KPI reports and the analysis of underlying trends and patterns, leading to generation of actionable insights. This includes the tracking and interpretation of sales data along various dimensions, e.g. organization, business focus, strategic initiatives. Results will trigger actions towards sales growth and revenue generation in targeted sales groups. Another area of analysis is the CX business performance of the various markets which will lead to the identification of specific actionable sales strategies.As part of our team, you will:

• Provide specialized operational support, in close collaboration with CX and/or BGs.Overall responsibility of reporting, advanced analytics and visualization projects, according to sales process requirements. Leads and executes technical activities and projects within own responsibility area.
• Reports, analyzes and interprets sales funnel, financial and KPIs data (CX/BG specific, e2e, cross-selling) to provide directions for sales development. Assure data integrity and analysis. Contribute to performance analytics and business insights through analytics software (CRM/Tableau/PowerBI).
• Contribute to digitalization of reporting capabilities, automation and transformation by having strong Salesforce CRM / Tableau Analytics / Visualization tools/software knowledge. Uses AI/ML and predictive analysis in day-to-day activities.
• Provide appropriate Sales Ops support to the frontline (Key user and first line support), being their main point of contact for processes and tools, by owning, documenting and clearly communicating sales process. Writes requirements, specifications and other guiding documentation for own responsibility area.

Your skills and experienceYou have:

• Proficiency in data analytics and visualization software (i.e. Excel, Access, SQL, Power BI, Salesforce, Tableau, Phyton, R)
• Strong skills in understanding sales process, business strategy and analytics requirements
• Analytical Skillset: Leads and executes technical activities and projects within own responsibility area. Capable of identifying all aspects of a problem, understanding why a problem exists, and finding viable solutions. Plans, designs, executes, analyses, reports and documents items in own area.
• Communication Skills: Excellent communication & presentation skills required to engage with stakeholders at different levels across the organization including (executive) management.

It would be nice if you also had:

• Interpersonal Skills: Self-motivated, have an ability to work comfortably in a group setting and to build personal networks quickly, have integrity in every aspect of his/her work and dealings with others, be flexible and welcoming towards change, have the ability to multi-task and meet tight deadlines, and display calmness and composure in uncertain and stressful situations.
• Business Acumen: The candidate for this position will show strong business acumen and will have an ability to remain cool under pressure. Should be able to proactively raise thoughtful questions, create insights and proposals for actions which will enhance the effectiveness of business teams. Able to work self-guided and independently as well as in a team, to complete projects using own judgment and experience.

What we offerWork with state-of-the-art technologies in a very dynamic landscapeGreat benefits package, according to companys policyNokia offers flexible and hybrid working schemes, continuous learning opportunities, well-being programs to support you mentally and physically, opportunities to join and get supported by employee resource groups, mentoring programs and highly diverse teams with an inclusive culture where people thrive and are empowered.Local Benefits:

• Market-competitive salary based on your skills
• 3 annual bonuses (Performance, Christmas and Easter)
• Meal tickets + extra food allowance
• Monthly reimbursement for Sport, Wellness, Culture activities, Kindegarden/After-school expenses
• Annual reimbursement for Dental/Eyeglasses/Lenses costs
• Public Transport/Private Parking monthly allowance or bike/electrical scooter annual cost reimbursement
• 24+ paid vacation days-off
• Flexible time and teleworking
• Private health and life insurance
• Bookster
• E-learning platforms such as NokiaEDU, Harvard ManageMentor, Learning etc. at your disposal for certified technical training and personal development
• Everyday Excellence ? Employee Recognition Program (awards can be redeemed via our
• online store)
• Share in Success - Nokia?s voluntary employee share purchase plan
• Personal Support Service (PSS) ? free access to confidential and professional support and guidance on a range of emotional, practical and work-life topics
• Events and conferences on technical matters but also on well-being at work and other general-purpose subjects
• Access to Nokia Garage innovation space where you can express your technical creativity and implement new projects with support from local community
• Relocation package for Timisoara non-residents
• One of the highest employee referral bonuses on the market so you can bring your friends too :)

Nokia is committed to inclusion and is an equal opportunity employerNokia has received the following recognitions for its commitment to inclusion & equality:

• One of the World?s Most Ethical Companies by Ethisphere
• Gender-Equality Index by Bloomberg
• Workplace Pride Global Benchmark
• LGBT+ equality & best place to work by HRC Foundation

At Nokia, we act inclusively and respect the uniqueness of people.

Keyskills :