Project Support Engineer

Job Description

Come create the technology that helps the world act togetherNokia is committed to innovation and technology leadership across mobile, fixed and cloud networks. Your career here will have a positive impact on people?s lives and will help us build the capabilities needed for a more productive, sustainable, and inclusive world.We challenge ourselves to create an inclusive way of working where we are open to new ideas, empowered to take risks and fearless to bring our authentic selves to work.The team youll be part ofWe are looking for EnterprisepLTE Solution Engineer to join our Enterprise Solutions Delivery team. You will working in supporting Enterprise and making sure that complex incident management ticket are resolved in an efficient and timely manner. You will be joining very diverse and dynamic team of engineers and contributing to maturity of EnSo Technical Solution services. We expect everyone to be energetic and excited about Enterprise Solutions and with strong focus on improving customer experience. Come and join our team.As Nokias growth engine, we create value for communication service providers and enterprise customers by leading the transition to cloud-native software and as-a-service delivery models. Our inclusive team of dreamers, doers and disruptors push the limits from impossible to possible.What you will learn and contribute toAre you passionate about solving problems?As part of our team, you will:

• Support design related discussions with customer and delivery teams, for new MPW and NDAC deliveries for HLD,LLD and CIQ completion
• Understand and maintain the NDAC acceptance procedure and policies
• Provide onsite acceptance testing support (as required) with Partners
• Troubleshoot, diagnose, advise, and perform corrective actions to resolve technical issues reported
• Implement new SW release in lab and pilot sites and test the stability and performance
• Apply SW services, policies, tool, documentation and contributes to their continuous improvement
• Contribute to customer SLA compliance and KPI quality performance level
• Explore customizes scripts/ tool implementation
• Create and reuse knowledge articles

Your skills and experienceYou have:

• Understand both MPW and NDAC architecture end to end with good knowledge of the system
• Extensive hands-on experience on previous Telecom Technical support projects
• Flexibilityto support new MPW and NDAC deliveries in European time zones with possible extended support hours
• Intermediate to excellent level of technical knowledge and expertise in Nokia products primarily: CMM, CMG, 4G/5G Airscale BBU, with nice to have experience in APC, NDAC Edge Core, Juniper SRX, GC, EVC, NSP, IXR
• Intermediate Knowledge of e2e IP
• Mandatory Salesforce CRM knowledge
• Deep expertise in analyzing the traces and identifying the issues/ cause / RCA/ providing solution
• E2E technical ownership of customers issues to resolution
• Ability to plan and support e2e network acceptance testing
• Must Have: Open minded, Motivated, Collaborative mindset, excellent communication skills

It would be nice if you also had:

• E2E LTE call flow knowledge.
• Previous experience in RadioPlanning.
• Basic understanding of Policing and QOS policies in 4g/5g networks.
• Working knowledge in
  • LTE Network Infrastructure and interworking functions such as MME, HSS, PCRF, SGW, PGW
  • 3GPP standards and specifications
• Previous use of iperf & wireshark applications and using Linux operating system.
• Customer management, stakeholder management, presentation skills.

At least, English fluent is required but also is welcomed manage one/some/all of these languages:

• Spanish.
• French.
• German.
• Italian.

What we offerNokia offers flexible and hybrid working schemes, continuous learning opportunities, well-being programs to support you mentally and physically, opportunities to join and get supported by employee resource groups, mentoring programs and highly diverse teams with an inclusive culture where people thrive and are empowered.Nokia is committed to inclusion and is an equal opportunity employerNokia has received the following recognitions for its commitment to inclusion & equality:

• One of the World?s Most Ethical Companies by Ethisphere
• Gender-Equality Index by Bloomberg
• Workplace Pride Global Benchmark
• LGBT+ equality & best place to work by HRC Foundation

At Nokia, we act inclusively and respect the uniqueness of people.Nokia?s employment decisions are made regardless of race, color, national or ethnic origin, religion, gender, sexual orientation, gender identity or expression, age, marital status, disability, protected veteran status or other characteristics protected by law.We are committed to a culture of inclusion built upon our core value of respect.Join us and be part of a company where you will feel included and empowered to succeedAdditional Information

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