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Key Account Manager

1.00 to 10.00 Years   Oman   04 Jul, 2022
DHL
1 Jobs Openings
Job LocationOman
EducationNot Mentioned
SalaryNot Mentioned
IndustryOther Business Support Services
Functional AreaNot Mentioned

Job Description

Deutsche Post DHL (DPDHL) is the logistics provider of the world with over 520,000 employees in more than 220 countries and territories. DHL Global Forwarding, Freight (DGFF) is the Groups air, ocean and road freight specialist. We offer standardized transport as well as highly specialized end-to-end solutions to customers in a wide range of industries globally.Connecting People. Improving Lives.We?re looking for a highly engaged Key Account Manager to drive business growth by building client relationships and strategic partnerships within the assigned sector.Key Responsibilities

  • Develop trust relationship with a portfolio of major DHL clients
  • Acquire a thorough understanding of key customer needs and requirements
  • Expand the relationship with the key customer by continuously proposing solutions that meet the customer objective
  • Ensure the correct products and services are delivered to customers in a timely manner
  • Serve as the link of communication between key customer and internal teams
  • Resolve any issues and problems faced by customer and deal with complaints to maintain trust
  • To handle end to end customer query
  • To liaise and communicate with different product heads and team in DHL
  • Create and build new business development opportunities;
  • Identify client requirements and propose internal capabilities and resources to meet client?s needs;
  • Participate in end-to-end request-for-quotation process;
  • Liaise closely and build strategic relationships with client stakeholders;
  • Function as the internal client representative and manage client information within the company;
  • Respond to all client-related matters, from contractual agreements, solution implementation and service performance, to service enhancements and new
  • business opportunities;
  • Ensuring customer requests are handled promptly and professionally
  • Perform and plan necessary reviews on operations and business;
  • Prepare regular reports of progress
Job Skills, Qualifications & Experience:
  • Diploma/Graduation in Logistics or any related discipline would be an advantage;
  • Experience and proven track record in customer management and business development;
  • Good understanding of logistics, freight or supply chain industries and their capabilities;
  • Excellent client relationship management skills;
  • A team working spirit and team building skills;
  • Strong communications skills;
  • Good interpersonal skills;
  • Process-orientation, analytical skills and business acumen.
Employment Details
  • Permanent role;
  • Requires travelling between client and DHL offices
  • Attractive benefits.
We offer:Opportunities in a global company where you can contribute your ideas and skills to move towards our shared goals.Flexible working hourswith the possibility of occasionally working from home upon agreementPossible further career developmentCompetitive salaryWhy join DHL Global Forwarding?We are part of Deutsche Post DHL, the world?s leading logistics provider with operations in over 220 countries. Visit our career site on the web athttps://www.logistics.dhl/us-en/home/careers.html

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