Front Office - Bell Captain

Job Description

Front Office - Bell CaptainWe are currently seeking for passionate and dynamic guest focused Front Office professionals who pride themselves on their ability to deliver extraordinary levels of customer service and provide creative solutions to our guests. As a Bell Captain you are responsible to provide professional and customer focused service to our guests, ensuring their stay will become a memorable experience & your role will include key responsibilities such as: ? Maintain a good working relationship with all Front Office employees and ensure guests are greeted upon arrival in a professional and friendly manner and offer assistance at all times ? Maintain a good working relationship with all Bellboys ? Maintain an awareness of guest profiles through the Opera guest profile system ? Supervise the activities of the Bellboys, ensuring that the guest luggage is carried from arrival point to room and from room to departure point on checkout ? Handle all messages, mails and packages for guest and employees, ensuring they are delivered at the appropriate time and stored if necessary in a systematic and efficient way ? Establish and control the duty roster in accordance with business needs ? Maintain an up to date knowledge of the hotel services and communicate this to subordinates so they can supply information and respond to guest queries.SkillsEducation, Qualifications & ExperiencesYou should ideally have a degree in hospitality with previous experiences in the Front Office Department within a hotel. Excellent written and verbal English communication skills and knowledge in an additional language, along with strong interpersonal and problem solving abilities are essentials. Computer literate and previous experiences with Opera are an advantage.Knowledge & CompetenciesThe ideal candidate will be customer driven and an extremely proactive and ?switched on? personality with an outgoing, charismatic and approachable character. You will work well under pressure in a fast paced environment and be a great team player, who thrives in working with a multi-cultural team and guests alike, while possessing following additional competencies:Adaptability Customer Focus Recognizing Differences Taking Responsibility Teamwork Understanding the Job Job Location Salalah, Oman Enjoy authentic Omani hospitality and five-star luxury at the stunning Salalah Rotana Resort. Situated just 35km from Salalah International Airport and overlooking the beautiful turquoise waters of the Indian Ocean, it is the perfect place for guests looking to relax and unwind, while nearby attractions include the UNESCO World Heritage-listed Al-Baleed Archaeological Park, the famous Su... ltan Qaboos Mosque and many museums and cultural landmarks. The resort?s 422 deluxe guestrooms and suites feature a comprehensive range of modern amenities suiting the needs of business and leisure travellers, including families. Choose from a range of accommodation options providing prime views overlooking the beach, manmade canals or beautiful gardens, ensuring an unforgettable experience. Salalah Rotana Resorts five incredible dining venues showcase the finest local and international flavours. Go on a global culinary journey at Saffron, our all-day dining restaurant; dine on delicious Arabian-inspired fare at The Beach Bar & Restaurant; relax by the beach with a refreshing drink at Coco-Shack Beach Bar, or take a gastronomic tour of the Far East at Silk Road, our signature restaurant. For friendly get together or casual business meetings, Arabesque Lounge & Terrace serves up a delicious menu of light snacks and hot and cold beverages, or share a private romantic meal with your loved one on the beach with your own personal butler tending to your every requirement. Salalah Rotana Resorts comprehensive range of conference facilities comprise four high-tech, flexible meeting rooms equipped with the latest audio-visual technologies, as well as the spacious Al Hajar Ballroom. For the ultimate leisure experience, Bodylines Fitness & Wellness Club features world-class facilities including a fully-equipped gymnasium, two swimming pools, two tennis courts, saunas and steam rooms while Zen the spa is the place to relax or rejuvenate. Young guests can have fun at Flipper?s Kids Club.

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