| Job Location | Oman |
| Education | Not Mentioned |
| Salary | Not Mentioned |
| Industry | Other Business Support Services |
| Functional Area | Not Mentioned |
eMushrif Inc. is a Muscat-based IoT and Artificial Intelligence product provider, with a growing presence in the MENA region. We are looking for amazing top-notch talent to join our world-class in-house team, to develop and operate IoT and AI-based products. Through its product Saar, eMushrif focuses on transforming normal school transportation to a safe, simple and smart school transportation.We provide our people with a healthy and fun environment and a continuous growth culture which drives innovation and creativity, in addition to tools such as unlimited learning courses through our Learning Management System, which ensure the continuous excellence of our team.We are looking for a talented candidate who can perform the following:Handles incoming technical support incidents, requests and changes to ensure resolving any of the forementioned. Manages of personal call queue, ensuring calls are closed in a timely fashion. Provide updates and ensure ongoing customer communication is maintained. Escalates calls to 3rd Line Team as necessary and follows up to ensure that the quesries are tackled in a timely manner. Complies with the predetermined SLAs when handling any queries, incidents, & requests and adheres to the Standard Operating Procedures at all times. Prepares reports from time to time and as requested to summarize some of the assigned KPIs. Prepares knowledge-based documents such as summaries and responses to frequently asked questions. Identifies opportunities to update or improve customer service procedures and makes recommendations to the Director of Customer Service or other appropriate staff.
Keyskills :
© 2023 HireeJobsGulf All Rights Reserved
