| Job Location | Oman |
| Education | Not Mentioned |
| Salary | Not Mentioned |
| Industry | Other Business Support Services |
| Functional Area | Not Mentioned |
Customer Experience Excellence Specialist - ( 22124 ) Role Purpose Implement training initiatives, plans, strategies and processes that help an organization reach its goals while coordinating training programs in category specific area(s), To design and conduct training and development programs based on both the organizations and the individual?s needs. Provides trainings based on the defined training needs. Develop literature and materials to be used in programs and designs exercises to enhance lectures. * Cooperates with external training vendors and coordinates delivery of tailored training programs and courses. * Develops training and development program curriculum based on specific business requirements and Quality management. * Design of computer-based and multimedia curriculum . * Design video scenarios and Learning material for L&D Studio. * Shot and edit learning videos in L&D Studio. * Design and create L&D learning Announcements.QualificationsJOB SPECIFICATIONSKnowledge / Technical Skills * Strong Knowledge of Training Processes and Procedures * Strong Facilitation Skills * Time Management Skills * Training Needs Analysis Knowledge * Communication Skills * Negotiation Skills * Able to deliver classroom, multimedia and E-learning. Intermediate Knowledge of MS Office Excel, Word and Outlook * Advanced Knowledge of MS PowerPoint * Coaching and mentoring skills * Design video scenarios and Learning material for L&D Studio. * Design and create soft skills learning content as well as ensure quality and consistency in the course content. * Plans and Organizes Induction sessions for new hire agents. * Establishes and updates library of customized programs for Omantel. Education / Certifications * Bachelor Degree Experience * 3 years with Bachelors
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