Change Manager

Job Description

Come create the technology that helps the world act togetherNokia is committed to innovation and technology leadership across mobile, fixed and cloud networks. Your career here will have a positive impact on people?s lives and will help us build the capabilities needed for a more productive, sustainable, and inclusive world.We challenge ourselves to create an inclusive way of working where we are open to new ideas, empowered to take risks and fearless to bring our authentic selves to work.The team you?ll be part ofAs Nokias growth engine, we create value for communication service providers and enterprise customers by leading the transition to cloud-native software and as-a-service delivery models. Our inclusive team of dreamers, doers and disruptors push the limits from impossible to possible.What you will learn and contribute to

• Document and maintain the Change Management policy, processes and standards.
• Ensure analysis of complex services, covering a diverse range of technologies and 3rd party suppliers, to ensure that proposed requests for change (RFC) are safe and fit for purpose, including comprehensive analysis of risk, business impact & continuity, backout plans, test plans, resource requirements and availability.
• Challenge proposed requests for change to ensure that the change is robust and that the impact on and risk to the organization is minimal.
• Manage, review, amend and close Requests for Change (RFC).
• Develop, implement and maintain Change Management policies and procedures and ensure that the entire organization complies with the procedures.
• Develop and present Change Management reports as required.
• Ensure Establishment, ownership and chairing the Change Advisory Board (CAB).
• Establish, document, implement, manage and monitor the Release Management policies and processes.
• Develop & implement Release Management procedures.
• Plan and organize a range of acceptance activities to underpin the successful release of software, hardware and associated Configuration Items.
• Coordinate services, implement & monitor Release Plans, producing detailed timetables of events and documenting action plans.
• Design and implement standard change procedures for the distribution and installation of patches and other routine tasks.
• Communicate and manage expectations during the planning and roll-out of new Releases

Your skills and experience

• Experience of working in an IT environment against SLAs, monitoring change and release performance against service level agreements, participating in effective working relationships to deliver continuous improvement
• Experience of Change managing applications, end user devices, network infrastructure and telecommunications systems and services in an ITIL compliant environment
• Understanding of the legal issues relating to IS/IT e.g. Data Protection, Freedom of Information and Computer Misuse Acts, copyright, intellectual property rights
• Experience of building strong working relationships with a variety of stakeholders
• Strong customer focus
• Project management experience
• Good communication and negotiation skills.
• Positive can-do attitude and flexibility of approach
• Professional qualification or equivalent experience in an Information technology related subject and project management
• ITIL Foundation qualified

What we offer

• Competitive salary based on your experience
• Christmas and Easter bonuses
• Interaction with international teams
• E-learning platforms such as NokiaEDU, Harvard ManageMentor, Learning etc. are at your disposal for technical training and personal development
• Access to Nokia Garage innovation space where you can express your technical creativity and implement new projects with support from the local community
• Various certifications
• Events and conferences on technical matters but also on well-being at work and other general-purpose subjects
• Flexible time and teleworking
• 24+ paid days-off
• Sports, Wellness and Culture reimbursement
• Bookster
• Public Transport/Private Parking allowance or bike/electrical scooter reimbursement
• Meal tickets + extra food allowance
• Private health and life insurance
• Kindergarden/after-school reimbursement

Nokia is committed to inclusion and is an equal opportunity employerNokia has received the following recognitions for its commitment to inclusion & equality:

• One of the World?s Most Ethical Companies by Ethisphere
• Gender-Equality Index by Bloomberg
• Workplace Pride Global Benchmark
• LGBT+ equality & best place to work by HRC Foundation

At Nokia, we act inclusively and respect the uniqueness of people.Nokia?s employment decisions are made regardless of race, color, national or ethnic origin, religion, gender, sexual orientation, gender identity or expression, age, marital status, disability, protected veteran status or other characteristics protected by law.We are committed to a culture of inclusion built upon our core value of respect.Join us and be part of a company where you will feel included and empowered to succeed.Additional Information

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