Flower Shop / Cake Shop (Business Development ? Shop Manager)
Ensuring that the bakery is adequately stocked with quality baking ingredients and supplies.
Ensuring that baking tools, utensils, and equipment are properly cleaned and sanitized.
Developing and implementing advertising and marketing strategies to attract new customers.
Creating suitable work schedules for staff members.
Appraising staff performance and carrying out the necessary disciplinary measures to address poor performance.
Training staff to produce high-quality bakery items while following proper food handling procedures.
Strategically arranging bakery items in display cases to encourage customer purchases.
Inspect bakery items to ensure that established standards on quality, uniformity, and aesthetic appeal are met.
Resolving customer complaints in a professional manner.
? Develop business strategies to raise our customers? pool, expand store traffic and optimize profitability? Meet sales goals by training, motivating, mentoring and providing feedback to sales staff? Ensure high levels of customers satisfaction through excellent service? Complete store administration and ensure compliance with policies and procedures? Maintain outstanding store condition and visual merchandising standards? Report on buying trends, customer needs, profits etc.? Propose innovative ideas to increase market share? Conduct personnel performance appraisals to assess training needs and build career paths? Deal with all issues that arise from staff or customers (complaints, grievances etc.)? Be a shining example of well behavior and high performance? Additional store manager duties as needed
