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Backline Supervisor

1.00 to 10.00 Years   Oman   07 Apr, 2022
DHL
1 Jobs Openings
Job LocationOman
EducationNot Mentioned
SalaryNot Mentioned
IndustryOther Business Support Services
Functional AreaNot Mentioned

Job Description

YOU TACKLE FOR QUALITY AND GREAT SERVICE. THIS WILL IMPROVE THE LIFE OF OUR CUSTOMERS.Would you like to become part of the worlds most international company in the world?A company that pioneered cross-border express delivery in 1969 and is now active in more than 220 countries and territories worldwide. Do you want to be part of a company that connects people worldwide? And the more people we connect, the better life will be on our planet.Do you want to make a difference? Then come to our Insanely Customer Centric Team and become a Certified International Specialist!YOUR TASKS:

  • Interact with Internal/External customer in a professional manner.
  • Support the key account customers.
  • Maximizing revenue generating opportunities.
  • Collaborate and co-ordinate within DHL network related to service recovery.
  • Planning Strategy on the customer service process and tools.
  • Consistency in achieving the department KPI?s.
  • Driving customer service excellence.
  • Develop a high performance service culture within the team.
YOUR PROFILE:
  • Exhibits an exceptional degree of ingenuity, creativity, resourcefulness and empathy.
  • Analyzes and resolves complex cross-functional issues.
  • Well-developed relationship skills and ability to network with multiple levels of an organization and other business units.
  • Typically requires BS/BA in related discipline and/or 10-15 years of experience in Ocean Freight Forwarding / Ocean carriers / high volume retailers with Ocean Freight business in the area of transportation, logistics or supply chain.
OUR OFFER:
  • Communication skills, spoken and written (excellent).
  • Negotiation and interpersonal skills (excellent).
  • Analytical, organizational and motivational skills (excellent).
  • People Management skills (excellent).
  • Presentation skills (excellent).
  • Facilitation and training skills (excellent).
  • Customer facing and interaction skills (excellent).
  • Technical skills (Call Management system, Quality monitoring system etc).
  • Project Management skills (excellent).
  • Qualification ? Degree ( preferable ) or equivalent.
Do you see a personal challenge in these versatile and responsible tasks? Then apply now!We look forward to receiving your application!

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