| Job Location | Mohandessin, Cairo , Egypt |
| Education | Bachelor's degree / higher diploma |
| Salary | Not Mentioned |
| Industry | Real Estate |
| Functional Area | Not Mentioned |
Installing and configuring computer hardware, software, systems, networks, routers, DVRs, printers, networked copiers and scanners.Outlook (Creating accounts, rules, maintaining and backups).Graphics software (Photoshop, illustrator, AutoCAD ...)Monitoring and maintaining computer systems and networks.Ensure systems are kept up to date with patches and antivirus updates.Monitor and check backups and backup routines to provide security of the data held.Troubleshoot and resolve all technical problems related to network issues (LAN & WLAN) even over WAN.Troubleshoot and resolve all technical problems related to internet connections.Follow up with ISP for Network connectivity for all our sites to ensure network availability on 24/7 basisResponding in a timely manner to service issues and requests.Follow up with customers to ensure issue has been resolved.Running reports to analyze common complains and problemsWork with Active Directory to build user network profiles, reset passwords, unlock accounts, etc.Follow standard help desk procedures in addition to log all help desk interactions.Responsible for ensuring the smooth day-to-day running of the IT Service Desk.
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