Handle escalated customer complaints or issues, resolving them in a timely and satisfactory manner while maintaining a professional demeanor.
Handling all clients meetings to address their needs and forward their cases to the head of concerned areas. - Develop initial ideas and acquiring key information, discussing requirements in detail with clients. - Following up the design stage process of clients through shared automated log. - Coordinate with head of areas sorting out the complete proposal of finishing. - Processing all the contractual process with clients. - Following up with clients the achievements of work scope at site by sending and updating reports. - Site visits with clients to get them fully updated. - Attending the final handing over with clients after finishing all required work. - Coordination between client, site, and office. - Establish and maintain project data files and minutes of meetings
