Reservation Agent

1.00 to 10.00 Years Medina, Saudi Arabia 23 Jan, 2024

Responsibilities:

Booking Processing:
Handle incoming reservation inquiries through various channels (phone, email, online).
Assist customers in making reservations, modifying existing bookings, and providing necessary information.
Customer Service:
Provide courteous and efficient customer service to address guest queries and concerns.
Ensure a positive customer experience by accommodating special requests and preferences.
Reservation System Operation:
Navigate and utilize the reservation system to process bookings accurately.
Maintain up-to-date knowledge of available rooms, rates, and promotions.
Communication and Coordination:
Communicate effectively with other departments to relay guest information and special requests.
Collaborate with the Reservation Manager to optimize room inventory and occupancy.
Record Keeping:
Maintain accurate and organized records of reservations and guest information.
Generate reports as required by management for analysis and decision-making.

Keyskills :

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