Correctly determine/Supply customer?s requirements through probing questions and ensuring that the correct parts are supplied based on that information with the help of electronic parts catalog.
Initiate upselling and increase customer loyalty.
To offer only the approved level of discounts to customers unless otherwise approved by the Branch supervisor.
Produce customer quotations and initiate regular follow ups till the inquiry is converted into sales.
Follow up customer back orders with ordering team & improve the customer experience.
Register lost sales, analyze them and take corrective measures in discussion with the Branch supervisor.
Make sure the parts delivered at the counter are as per the invoice generated.
Creation of records of data on cash customers in the system.
Maintain all the parts delivery records for future auditing.
Make use of the various sales reports available in the system for the growth of parts business in your locality.
Contribute the parts selling skills to the fullest to achieve the individual target set and the branch target as well.
Perform any other job within the Parts Department assigned to him.
