DIRECTOR, PATIENT SERVICES

Job Description

SummaryPlans, directs, organizes and coordinates the overall activities and functions of assigned services/functions to achieve its mission, goals and objectives and to enhance its existing systems, process and productivity.Essential Responsibilities and Duties1. Oversees the development, implements, continuously monitors and updates the Divisions mission, goals, objectives, policies and procedures and other official documents as necessary.2. Ensures the timely preparation of annual operating budget for all assigned services/functions, and monitors and keeps expenditures within budget.3. Assigns work, establishes priorities, monitors performance and submits periodical clear and concise administrative and financial reports for all assigned services/functions. Ensures that all transactions processed through all assigned services/functions are authentic and are n accordance withKFSH&RC (Gen.Org.)policies, procedures and government regulations as applicable.4. Monitors and evaluates the efficiency and effectiveness of services delivery process; assesses and monitors work load, administrativeand support system, and internal reporting relationships; identifies opportunities for improvement.5. Participates in selecting, recruiting, training, retaining, and evaluating staff. Establishes and maintains a positive working environment to implement policies, correct deficiencies and implements discipline procedures.6. Delegates authorities, and establishes and maintains a formal means of accountability on the part of subordinates.7. Maintains collaborative and effective relationships with other key management personnel and keeps abreast of significant economic, social and technical trends, and regulatory guidelines, which may influence assigned functions/services.8. Chairs and/or serves as a member of committees/taskforces as assigned.9. Ensures adequacy, confidentiality and secure patients information. Facilitates the conversion of patients medical records to medical imaging format.10. Ensures the proper handling of requests and processing of patients appointments, registration and issuance of Medical Record Numbers, in accordance with the Hospitals Policies and Procedures. Ensures that proper coordination is maintained regarding the opening/closure of medical clinics.11. Solicits donations through zakat and from charitable institutions. Ensures the provision of recreational activities for pediatric patients in inpatient wards. Ensures proper mortuary services and facilitates social services programs for volunteers.12. Assesses the manpower needs of each department in relation to its operational requirements, and submits requirements to Higher Managemetn to ensure adequate staffing in each area.13. Assists in planning and developing new concepts and programs in Patient Services through evaluation of current research and active involvement in scientific investigation.14. Directs the overall implementations of related safety procedures.15. Participate in self and others education, training and development, as applicable.16. Follows all established hospital policies and procedures.EducationPhD, Master?s, or Bachelor?s Degree in Hospital Administration, Management, Business Administration or other related discipline is required.Experience RequiredEight (8) years of a progressive related experience in a large hospital, healthcare institution, business corporation, or related organization including five (5) years in a managerial capacity with PhD, eleven (11) years with Masters or thirteen (13) years with Bachelors Degree is required.Other Requirements(Certificates)* Saudi National Only.* Knowledge of Patient Services is required.* Certified Project Management Professional (PMP) or other leadership certificates is preferred.

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