| Job Location | Medina, Saudi Arabia |
| Education | Not Mentioned |
| Salary | Not Mentioned |
| Industry | Other Business Support Services |
| Functional Area | Not Mentioned |
Job Purpose: The After Sales Operations Specialist is responsible for all after sales related client interactions and processing the sales documentation, reservation forms and SPA for the buyers. The position acts as a crucial interface for handling post sales related details to create a smooth buying process after purchase for the buyers. This is a critical sales documentation and CRM systems management function to allow the residential sales team to focus on selling. Once the sale is completed, the position would handle the reservation and SPA documents, processing them for the residential team and liaising closely with the CRM team, legal, finance team and residential management team to ensure the sales process is concluded and that stage payment funds are collected. A high standard of customer service is required at all times. Job Responsibilities: * Handle all after sales documents for buyers after the sales team have reserved a residential property to process the reservation form and SPA documents. * Ensure all sales documents, sales reservation forms and sales payment plans are correct and on track for buyers, and issue all residential documentation to buyers. * Maintain contact with clients and Legal/Escrow team to process sales and payments. * Liaise with the CRM team to obtain customer feedback regarding product/service quality * Assist clients in resolving issues and complaints concerning purchased properties. * Build and establish good work relationship with clients to facilitate increased patronage and revenue * Monitor sales contract details to notify clients of pending stage payments. * Supervise the operations of after sales to ensure sales targets are met * Liaise with sales departmental heads to discuss business plans necessary for enhancing after sales performance * Direct and coordinate the customer service operation to ensure clients are tended appropriately in line with set customer service standards * Develop and optimize support and service processes, tools, and systems with the CRM team. * Oversee all post-sales services provided to clients to ensure customer satisfaction * Provide periodic reports to residential management and CRM on all after sales activities. * Ensure compliance with all general and company policies when carrying out job duties. Job Requirements: * Minimum 1-2 years working in after sales operations in KSA/UAE. * Must have experience in a property development company. * Bachelors degree in business administration, business management, law, real estate, finance, accounting, IT. * Must have excellent CRM system experience.
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