| Job Location | Mecca, Saudi Arabia |
| Education | Not Mentioned |
| Salary | Not Mentioned |
| Industry | General Engineering Consultancy |
| Functional Area | Not Mentioned |
Do you you thrive to work in the Services field and you are obsessed with care users satisfaction, this is the position for you! Customer Service is a core element of everything our client does. They always sought to satisfy 100% of their customers end users.On behalf of our client, we are looking for a problem solver Field Engineer who care and act diligently to resolve customer requests with the upmost diligence relating to installation and service our their products.Responsible for executing jobs in line with defined standard operating proceduresResponsible for achieving field performance (TTS, FTFR, JMR3)Responsible for managing stock of parts and guarantee a high-level inventory record accuracyEducates customers in the technical use and care of equipmentResponsible for executing an effective root cause analysis of a product issue, with the goal to identify the proper parts to be used and determine the appropriate solutionResponsible for a proper management of the work order (i.e. including all requested information based on assigned standard operating procedures)Responsible for the proper management of services reportParticipate in the feedback from the market process, by giving structured and technically meaningful feedback on detected problem issuesContact customers to communicate estimated time of arrivalEscalate problems and reassign calls when appropriateAccurately report service data in line with assigned proceduresEnsure all work-related equipment and vehicles are utilized and maintained in a safe and responsible mannerWe request that candidates send their CV as a Microsoft Word document where possible.Quest Search and Selection is acting as an Employment Agency in relation to this vacancy.
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