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Reservation Agent

1.00 to 10.00 Years   Mecca, Saudi Arabia   15 Jul, 2022
Accor Hotels
1 Jobs Openings
Job LocationMecca, Saudi Arabia
EducationNot Mentioned
SalaryNot Mentioned
IndustryOther Business Support Services
Functional AreaNot Mentioned

Job Description

Reservation AgentWe are looking for a detail-oriented reservation agent to assist our customers with their booking needs. You will provide various planning and booking services, including answering customers? questions, and booking roomsBeing a Pullman employee means embodying and conveying the brand mindset through the values of open mindedness, forward thinking and drive.What is in it for you:

  • ALL Heartist benefit card offering discounted rates in Accor worldwide
  • Learning programs through our Academies and the opportunity to earn qualifications while you work
  • Opportunity to develop your talent and grow within your property and across the world!
  • Ability to make a difference in the local community through our Corporate Social Responsibility activities, like Planet 21
What you will be doing:
  • Making reservations for customers based on their various requirements and budgetary allowances.
  • Checking the availability of accommodation on the customers? desired travel dates.
  • Processing payments and sending confirmation details to customers.
  • Sorting out any issues that may arise with bookings or reservations.
  • Selling and promoting reservation services.
  • Answering any questions customers might have about the reservation process.
  • Up-selling, when appropriate, by informing customers of additional services or special packages.
  • Providing support to customers who may need to amend or cancel a reservation
Your experience and skills include:
  • Saudi National
  • Excellent English Language
  • Customer-service experience.
  • Excellent written and verbal communication skills.
  • Multi-tasking and time-management skills, with the ability to prioritize tasks.
  • Knowledge in microsoft office
Your team and working environment:Pullman ZamZam Makkah stands as a distinctive landmark in Makkah, located in the spectacular Abraj Al Bait complex, directly adjoining Masjid Al Haram and the holy Kaaba in the very heart of Makkah facing King Abdulaziz gate. This masterpiece offers the finest hospitality in Makkah, having 1315 elegantly appointed rooms and suites with extravagant amenities, two contemporary dining options and five-star-deluxe services filled with spirituality while enjoying direct views over the holy Kaaba.Our commitment to Diversity & Inclusion:We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.Why work for Accor?We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor?s limitless possibilities.By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrows hospitality. Discover the life that awaits you at Accor, visithttps://careers.accor.com/Do what you love, care for the world, dare to challenge the status quo!#BELIMITLESS

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