Head Nurse

Job Description

Job SummaryThe Head Nurse is chosen from amongst the available staff nurses and demonstrates appropriate qualifications, knowledge, skills and experience to lead the OPD in a competentmanner to meet the goals, objectives and standards of the ward or unit. The position is performance related.Major Duties and Responsibilities

1. Commitment to Hospital

• Practice in a manner which is always client centered and fitting to an excellent Private Hospital, reinforcing the impression that the hospital regards the client (patient/family) as the focal recipient of excellent care, respect, friendly communication and professional behavior
• Practice in a manner which avoids the patient or family having any negative feeling, complaint, distress or bad impression of nursing care or the hospital
• Take immediate action to resolve or clear any negative impression, complaint or distress expressed in any way by the patient or family.

2.Job Competence

• Move around and remain aware of the situation in the whole department at all times.
• Direct and supervise nursing practice related to patient care by use of Nursing process
• Make patient care assignments based on staff qualifications and experience, staff availability and patient acuity and resolve staffing situations as required.
• Provide an appropriate orientation for all new staff, delegate preceptors
• Develop, participate, in and conduct orientation, in-service and on the job trainings educational activities for CNH staff and those from outside contracted programs
• Conduct performance evaluations on staff and discusses outcome with Area Manager.
• Investigate unit-related occurrence variance accidents and report to Area Manager.
• Implement OPD and Nursing Department policies and procedures
• Submit monthly reports and statistics in timely manner as directed.
• Ensure cleanliness and tidiness of all areas where nurses are working as well as corridors and general appearance of the entire OPD area.
• Assure continued work towards improving KPI?s.
• Identify personal learning needs for ensuring staff working in the area.
• Promote optimum patient/visitors-staff relations
• Work closely and cooperatively with patient relations and other administrative syaff
• Act as a patient advocate and develop supportive relationships with patients and families, maintainingprofessional role and usingan interpreter when needed.
• Develop manpower, material and equipment budgets for nursing service as requested.
• Ensure orders for supplies, drugs, equipment are placed correctly at the correct times.
• Monitor appropriate use by subordinates of supplies, instruments and other equipment allocated to assigned areas.
• Report activities ,problems, and actions to Area Manager in daily activity report
• Conduct monthly staff meetings on nursing care and personnel issues.
• Develop monthly rosters.
• Provide suggestions how to improve services and quality of care.
• Endorse admitted patient to Area Manager.
• Perform other applicable tasks and duties assigned by Area Manager.

3. ReliabilityCoordinate nursing services with those of other departments for optimal patient care.Ensure compliance of nursing staff with all established policies and procedures.Direct staff in emergencies. Coordinate nursing disaster response.Report activities, problems and actions to DON in daily activity report4. Teamwork and Communication

• Work cooperatively as part of the multidisciplinary team to provide high quality care
• Make rounds with team members and physicians to determine an effective nursing care approach to patient needs and problems.
• Promote a positive work environment conducive to productive, collegial relations among all members of the health care team.
• Notify DON of the admission of any VIP patients or patients requiring special attention.
• Promote optimum patient/visitor relations in assigned area.

5. Attitude, Professionalism and Confidentiality

• Always display a positive approach towards the company, the hospital, the job, fellow employees and patients.
• Assume responsibility for own actions
• Adhere to dress code and always give a professional appearance
• Maintain all aspects of confidentiality

6.Management of Work

• Complete minimum of 3 full sets of rounds per shift to assess overall functioning of the patient care areas, to ascertain condition of patients & ensure correct staffing levels.
• Receive and give report from each clinic regarding census, status & acuity of ARAMCO patients & other identified problems relating to staff, visitors and patients.

7.Productivity and Time Management

• Manage time well to achieve work objectives
• Always punctual and present at work when required
• Work accurately and efficiently

8.Quality and Customer Service

• Develop objectives for the area in response to area needs which are in line with the hospital and department objectives.
• Participate in the initiation, formulation, revision and evaluation of the effectiveness of overall nursing services, as well as overall nursing objectives, policies and practices.
• Support and monitor the KPI?s and Quality Improvement systems in the area and evaluate outcomes of patient care.
• Chair/participate in and report on Nursing/Hospital committees, unit staff meetings and special projects.
• Complete all relevant documentation including daily and monthly reports and statistics, internal audit sheets, area manager flow sheets
• Provide suggestions on how to improve out patient services and quality of care.
• Evaluate employees yearly or as requires, recommend developmental objectives and monitor follow-up. Make necessary recommendations to DON.
• Investigate occurrences/variance/accidents as per process involving appropriate staff and take appropriate disciplinary action with incidents that require immediate attention.
• Promote continuous improvement by identifying opportunities for positive change.
• Investigate complaints on assigned shift and report results to the DON.

9.Personal and Professional Development

• Provide leadership, supervision, functional guidance and development activities for the charge nurses in the area and encourage problem solvingand critical thinking skills.
• Identify the learning needs of the staff in the area & conduct on site teaching sessions and monitor and assess the professional development of practical nurses in the area.
• Promote own professional and education development.

10.Management of Resources and Environment

• Monitor utilization of resources, manpower, supplies and general expenditure for area, ensuring economical and efficient operations.

11. Patient and Family EducationResponsible to educate patients /families as per their needs and to implement their whole role regarding patient / family education process as mention in patient & family education policy and procedure (NSP-GEN-014) including documentation in patient medical record.They are knowledgeable about their essential role in patient and family education.

• Involves the patient/families in plan of care and respects patients/families regarding their goals and choices of patient care.
• Provides health promotion and health teaching thru methods appropriate to a patients? developmental level, learning needs, readiness and ability to learn, language preference, culture and situations.
• Allots time necessary to assess, plan implement and evaluate patient education provided to patients/families with appropriate documentation.
• Utilize the nursing process in creating and coordinating teaching plans for individualized patients.
• Create patient care assignments with the educational needs of the patient in consideration.

Reporting to

• Area Manager

Supervises

• Charge Nurse, Staff nurse

QualificationsA minimum of:Education:

• BSN Degree or Diplomain Nursing
• Current Licensure (RN) with a nursing governing body from country of origin.
• Professional Nursing License from Saudi Council for Health Specialties

Experience

• Minimum of 4 years clinical experience in an acute care hospital.
• Two years? experience in a management role.

Keyskills :