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ICT Field Support

0.00 to 2.00 Years   Manama   04 Apr, 2023
Propel Consult
Job LocationManama
EducationNot Mentioned
SalaryNot Mentioned
IndustryRecruitment /Staffing /RPO
Functional AreaNot Mentioned

Job Description

Company Our client is a semi-governmental Aviation Company. The company has more than 600 employees in a vast number of divisions and departments. They are currently looking for an ICT Field Support - Service Delivery- (Shift Basis) to be based in Bahrain.Duties & Responsibilities:

  • Perform incident classification, prioritization, and correlation with other reported incidents and matching against known errors
  • Record all required incident details on the incident management system
  • Link the incident record to the User ID and configurations
  • First level support to attempt to resolve the incident, use remote control if necessary for incident resolution
  • Track the incident until closure and keep the User up to date with the incident status
  • Ensure troubleshooting, trials to restore the systems are done before escalating to Level 3.
  • Preparation of new PCs/notebook computers for deployment, including the unpacking, installation of the operating system, installation of applications and clients and setting of user profiles.
  • Installation of new PCs and locally attached peripherals such as printers, image scanners. The installation includes site readiness inspection to verify availability of proper desktop, power outlets, & network outlets in a timely manner.
  • Installation of additional applications as per users requirements such as Airport Operating System applications, Acrobat reader, AUTOCAD etc.
  • Work with the Service Desk Dispatcher to ensure requests are routed to the proper resource in order to be resolved quickly and efficiently
  • Provide remote troubleshooting solutions for computer or operating system issues that affect course delivery.
  • Perform multiple tasks simultaneously, including handling interruptions, and return to and complete tasks in a timely manner.
Qualification & Requirements:
  • A minimum of a Diploma degree, BSc. Degree in IT, Computer Science or equivalent
  • Fresh Graduate with 0-2 years experience/training in providing technical support
  • Ability to easily adapt to and learn new technologies.
  • Demonstrate integrity, ingenuity and inventiveness in the performance of assigned tasks.
  • Candidate must be Bahraini

Keyskills :

About Company

Propel Consult was established in 2009 in the Kingdom of Bahrain by Jamie Groom and Barry Prost to provide high quality recruitment and management consultancy services to employers in the Middle East. The company’s original focus was on the Construction & Engineering and Oil & Gas sectors. Due to client demand, this has grown to include the professional services disciplines of Banking & Finance, Legal, Technology and Human Resources.

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