Supervisor Administrative Support Services Lebanon Health Center (Full Time/ Day Shift)

Job Description

* Oversees Patient Access and ensures patient registration and/or scheduling policies and procedures are standardized, interpreted uniformly and consistently, and systemically applied at the site. Assists and supports front office staff in scheduling, registration and work queue functions as needed. Provides and communicates additional employer cost containment practices, which have an immediate effect and/or impact in the patient registration process. Distributes reports according to the established frequency of patient accounts that have errors, associated with billing and/or regulatory compliance, as necessary. * Supervises front office staff, completes performance evaluations and provides educational experiences for assigned personnel, coordinates disciplinary action in accordance with Hospital and Department policies, conducts staff meetings, and ensures proper completion of time cards.* Ensures compliance with department, hospital and regulatory standards. Enhanced knowledge of IT/software system utilized by Lancaster General and ensures implementation into daily operations.* Serves as a patient experience advocate and leader by being a positive influence at all times in the handling of customer and employee issues. Communicates all LG Health policies, values, mission and vision with clarity and completeness. Communicates with all customers including physicians, office staff, patients and fellow employees in a professional manner while keeping customer service as top priority. Monitors patient satisfaction and develops action plans as appropriate.* Develops successful working relationships with physician practices or hospital departments and ensures adoption and implementation of strategies that will meet the demands of healthcare now and in the future.* Participates in development, implementation and review of systems, policies and procedures while coordinating the procedural flow of activity and patients within the health care center or health system, and helps to direct and/or support such important ventures and projects as Patient Centered Medical Home (PCMH). * Attends and actively participates in a variety of LG Health meetings and committees, as assigned.* May coordinate and actively participate in the marketing of all site services, new program development/expansion, and all other related activities as directed by the Director or management team.* May participate in the on-call practices for afterhours support based on location need.* Other duties as assigned.* High school diploma or equivalent (GED).* Two (2) years of office experience. * One (1) year of supervisory experience.* One (1) year of using medical terminology.PENN MEDICINE LANCASTER GENERAL HEALTH offers the following benefits to employees: * 100% Tuition Assistance at The Pennsylvania College of Health Sciences* Paid Time Off and Paid Holidays* Shift, Weekend and On-Call Differentials* Health, Dental and Vision Coverage* Short-Term and Long-Term Disability* Retirement Savings Account with Company Matching* Child Care Subsidies* Onsite Gym and Fitness Classes PENN MEDICINE LANCASTER GENERAL HEALTH is an Equal Opportunity Employer, committed to hiring a diverse workforce. All openings will be filled based on qualifications without regard to race, color, sex, sexual orientation, gender identity, national origin, marital status, veteran status, disability, age, religion or any other classification protected by law. Search Firm Representatives please read carefully: PENN MEDICINE LANCASTER GENERAL HEALTH is not seeking assistance or accepting unsolicited resumes from search firms for this employment opportunity. Regardless of past practice, all resumes submitted by search firms to any employee at PENN MEDICINE LANCASTER GENERAL HEALTH via-email, the Internet or directly to hiring managers at Penn Medicine Lancaster General Health in any form without a valid written search agreement in place for that position will be deemed the sole property of PENN MEDICINE LANCASTER GENERAL HEALTH , and no fee will be paid in the event the candidate is hired by PENN MEDICINE LANCASTER GENERAL HEALTH as a result of the referral or through other means.

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