Restaurant Digital Support

1.00 to 10.00 Years Lebanon 06 May, 2021

Job Location	Lebanon
Education	Not Mentioned
Salary	Not Mentioned
Industry	Catering, Food Service, & Restaurant
Functional Area	Not Mentioned

Respond to customer support tickets via online ticketing system in English or Arabic
Escalate new cases and propose updates
Escalate cases requiring other stakeholders including Product Development, Operations, or other departments
Follow-up complicated customer calls where required.
Handling and resolving customer complaints regarding product sales to customer service problems.
Train new clients in onboarding and insure all the right information is cascaded to the client and team to launch their digital solution
Research required information using available resources.
Identifying, escalating priority issues and reporting to the high-level management.
Document all cases in the customer support system and support in the production of weekly and monthly reports on customer support activity
Making recommendations for products or services that may better suit client needs

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