Infrastructure Specialist 2 - 20021445

Job Description

Primary Location: United States of America-OHIO-Warren County-Lebanon Compensation : $32.65 Infrastructure Specialist 2 - 20021445 ( 220005NA )Job DutiesWho We Are?Guided by a single mission ?To reduce recidivism among those we touch,? the Ohio Department of Rehabilitation and Correction believes that everyone is capable of positive change. Our staff embrace these core values and serves as role models for pro-social behavior conveying an attitude of dignity and respect in the treatment of others.What We Do?The Ohio Department of Rehabilitation and Correction has been tasked with front line crime reduction through rehabilitative treatment and programming efforts provided in a safe, secure and humane correctional environment and effective community supervision. Our goal is to protect the public through helping individuals turn away from crime and become productive, contributing members of our communities, ensuring a safer Ohio for all Ohioans now and in the future. To learn more about our agency, please visit our website at We are thrilled to see that you are interested in beginning your career with the Ohio Department of Rehabilitation and Correction! Without a doubt, this will be the most rewarding and meaningful work you?ll ever find with a work family that is second to none!Primary Technology: Microsoft Operating SystemSecondary Technology: Desktop Support, Printer Support, Identity and Access ManagementSelection devises, proficiency testing and/or assessments may be used to determine if an applicant meets and is proficient in the minimum qualifications for this position.The Job Opportunity and Duties?* Receives direction & possesses considerable technical knowledge of software applications & hardware environments * Installs, maintains, configures, upgrades &/or administers hardware &/or software independently in workstation support, network administration, server administration, business continuity, information security, telecommunications & network connectivity (i.e., multiple technology domains) where technical work requires specific knowledge to evaluate, select, adapt & modify standard procedures * Devises new approaches to problems encountered * Diagnoses, analyzes & resolves issues for customer(s) across assigned multiple technology domains * Creates, organizes, files & maintains documentation * Reviews & monitors enterprise security systems * Takes appropriate action & responds to alarms &/or alerts per agency policy & procedure (e.g., anti-virus, spam) * Interfaces with other platforms from a hardware &/or software perspective * Answers questions & presents informal mentorship opportunities to peers &/or lower-level staff via conversation, observation, or technical documentation * Stays current regarding new technologies in area of IT assigned * Attends in-service training, workshops & conferences * Works on special projects & committees as assignedQualificationsCompletion of undergraduate core program in computer science or information systems; 24 mos. combined work experience in any combination of the following: installing, monitoring/maintaining, configuring, upgrading, &/or administering/operating multiple technology domains including 12 mos. work experience in the primary technology specified by the agency in the position description & job posting. -Or completion of associate core program in computer science or information systems; 30 mos. combined work experience in any combination of the following: installing, monitoring/maintaining, configuring, upgrading, &/or administering/operating multiple technology domains including 12 mos. work experience in the primary technology specified by the agency in the position description & job posting. -Or 48 mos. combined work experience in any combination of the following: installing, monitoring/maintaining, configuring, upgrading, &/or administering/operating multiple technology domains including 12 mos. work experience in the primary technology specified by the agency in the position description & job posting. -Or equivalent of minimum class qualifications for employment noted above. Note: The official position description on file with the designated agency is to reflect the required, primary technology directly relating to the duties of the position. Only those applicants possessing the experience in the required, primary technology listed in the position description & job posting are to be considered for any vacancies posted. The job posting must list the required technology commensurate with the position in question. Knowledge of: oral and written communication tools and techniques, customer support and personal service technical writing and documentation practices, state and agency policy, procedures and applicable laws, vision, mission and goals of agency, mathematic principles relative to assigned area in IT, telecommunications, capabilities and applications of network equipment including hubs, routers, switches, bridges, servers, and related hardware, IT principles, methods and practices in assigned specialty area, software distribution tools and configuration management and mechanisms, organizations operation environment, topology, and protocols, local area and wide area networking principles and concepts, back-up and recovery techniques, performance monitoring methods, basic internet server maintenance techniques, installation and configuration procedures, internet clients, such as browsers and streaming video, system administration methods and procedures, operating systems installation and configuration procedures, technology design. Skill for: reading comprehension, speaking, service orientation, installation, troubleshooting, critical thinking, operation monitoring, judgment and decision making, systems analysis, systems evaluations, operation analysis, identifying and specifying business requirements, using data recovery tools and techniques and systems evaluation, and complex problem solving. Ability to: prepare meaningful, accurate and concise reports, stay abreast of current technologies in area of IT assigned, and define problems, collect data, establish facts and draw valid conclusions. (*)Developed after employment. Helpful TipsApplication Procedures: ? In order to be considered for this position, you must apply on-line through this posting website. (We no longer accept paper applications.) ? When completing your on-line Ohio Civil Service Application, be sure to clearly describe how you meet the minimum qualifications outlined on this job posting. ? We cannot give you credit for your qualifications, experience, education and training in the job selection process if you do not provide it in your on-line application. ? You can check the status of your application by signing into your profile on this website. ? We will communicate with you through the email you provided in your profile and job application. Be sure to check your email often. If you require a reasonable accommodation for the application process, please contact the Human Resources Office so proper arrangements can be made. Otherwise, you will be given specific instructions on requesting an accommodation if you are invited to an assessment and/or interview Background Check Information You Also Need to KnowThe Ohio Department of Rehabilitation and Correction is a tobacco-free workplace.Pre-Employment Drug Testing:The final applicant selected for this position will be required to submit to urinalysis prior to an appointment to test for illegal drug use. The State will decline to extend a final offer of employment to any applicant with a verified positive test result. Also, an applicant with a positive test result will not be considered for any position with the State of Oh

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