| Job Location | Lebanon |
| Education | Not Mentioned |
| Salary | Not Mentioned |
| Industry | Other Business Support Services |
| Functional Area | Not Mentioned |
- Customer Service RepresentativeCompany: Industry: Facilities Management and Services Job Location: Beirut, Lebanon Career Level: Fresh Graduate Date Posted: 29-06-2022 Ref. Number: 152073 Citizenships Lebanon Residence Country LebanonCustomer Service Representative and Requirements Facilitate International is Hiring Customer Service Representatives for its operations in Ghazir (soon moving to Zouk Mosbeh): Working hours: From 4:00PM till 1:00AM Duties: -Assigns and schedules assessments, repairs, recalls, and second* opinions with technicians or owner-operators -Responsible to call the point of contact of a work order to inquire about additional information needed prior to dispatch -Reactively procures new technicians and backups for all work orders -Is responsible to procure/obtain a detailed description of the situation, a clear plan of action, and a ballpark for costs which we internal refer to as the assessment -Is responsible to obtain correct specifications, brand, model #, and serial# for any piece of part or equipment needed to be ordered -Prepares the Quote/Proposal/Bid based on the assessment, costs, and contracted charges -Responsible to obtain before, during, and after pictures as well as a sign off for each site visit -In some cases the CSR will have to challenge the technician due to insufficient/unacceptable rates or assessment, where the PC is responsible to get a second, third, fourth?. opinion -Has to update colleagues, clients, and all systems in a proactive manner -Before closing a work order, the project coordinator is responsible to upload all documentation and cost associated with it for proper invoicing Skills: - Fluent in English written and speaking - Customer-centric - Good Researcher - Average Technical knowledge - Solutions-oriented - Team player - Can work under pressure - Accepts constructive criticism Company: Industry: Facilities Management and Services Job Location: Beirut, Lebanon Career Level: Fresh Graduate Date Posted: 29-06-2022 Ref. Number: 152073 Citizenships Lebanon Residence Country Lebanon
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