| Job Location | Lebanon |
| Education | Not Mentioned |
| Salary | Not Mentioned |
| Industry | Other Business Support Services |
| Functional Area | Not Mentioned |
Customer Service RepresentativeJob Summary:The Customer Service Representative is an independent problem-solver with top-notch organizational skills who helps with general office services, customer engagement and retention, customer service requests, dispatch, filing, and data entry. The Customer Service Representative will support the other office staff as needed to ensure that the company?s goals and objectives are met.Principle Responsibilities/DutiesThe Customer Service Representative ensures that high customer satisfaction is maintained by successfully performing the following tasks, duties and responsibilities: *Answer incomingcalls by the second ring and route to the appropriate person.*Schedule servicecalls as directed using the script that is provided; then input complete and correct service information and customer data. *Assist indispatching service technicians to next service call. *Boost NixcoPlumbing?s online presence by checking service technicians in on ?Nearby Now.? *Process servicetickets into invoices daily for each tech.*This includesediting invoices, attaching correct paperwork to invoices, handling problems that may arise with invoices and distributing them to Accounts Receivable in a timely manner. *Assist withcustomer retention through the creation and distribution of ?Nixco Value Plan? and Backflow Test reminder postcards. Use Excel to track and complete estimates for customers.*File serviceinvoices and other paperwork in a timely manner. *Perform otherduties and responsibilities as required to help the company reach its goals and objectives.Requirements:* At least 1-3 years of customer service experience * High school diploma or GED required* Proficient in Microsoft Word and Excel * Strong verbal and written communications* Self-motivated and eager to learn new processes and systems * Ability to multi-task, prioritize, and manage time efficientlyReports to: Office ManagerHours: 7 AM to 5 PM (Monday - Thursday) and 7 AM - 4 PM (Friday)Customer Education We are focused on educating our customers instead of pushing unnecessary services or products.
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