| Job Location | Lebanon |
| Education | Not Mentioned |
| Salary | Not Mentioned |
| Industry | Recruitment & Employee Placement Agency |
| Functional Area | Not Mentioned |
The Customer Service Representative will act as a liaison, provide product/services information, answer questions, and resolve any emerging problems that our customer accounts might face with accuracy and efficiency.The CSR is expected to be genuinely excited to help customers, patient, empathetic, and passionately communicative.The target is to ensure excellent service standards, respond efficiently to customer inquiries and maintain high customer satisfaction.Day to day tasks:???????????Manage large amounts of incoming phone calls???????Inbound & outbound calls???????????Identify and assess customers? needs to achieve satisfaction???????????Build sustainable relationships and trust with customer accounts through open and interactive communication???????????Provide accurate, valid and complete information by using the right methods/tools???????????Assist with clients? booking requirements???????????Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution???????????Keep records of customer interactions, process customer accounts and file documents???????????Follow communication procedures, guidelines and policies???????????Take the extra mile to engage customers???????????Assist with placement of orders, refunds, or exchanges???????????Advise on company information???????????Take payment information and other pertinent information such as addresses and phone numbers
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