| Job Location | Lebanon |
| Education | Bachelor's degree / higher diploma |
| Salary | Not Mentioned |
| Industry | Motor Vehicle Passenger Transport |
| Functional Area | Not Mentioned |
The Customer Service Agent?s role is a client service facing and key revenue-generating position to the Company. This position has the primary responsibility to service customers, build relationships with existing clients, and drive sales conversion.Major roles and responsibilities will include but not be limited to the following.1.????Providing excellent client service and welcoming using cordial greetings and professional support2.????Attending to client needs during and after the rental period providing excellent customer service in person or by phone3.????Providing a superior experience and prompt service at the time of rental and return4.????Being a productive Team Player with co-workers and management with a strong emphasis on quality and efficient customer service.5.????Generating rental contracts6.????Acting as Customer Relationship Manager by daily tracking customer complaints and satisfaction and by following the operation manual7.????Answering client?s questions over the phone8.????Processing various rental forms, verifying clients? credentials and collecting deposits via cash or credit cards9.????Performing requirement analysis and finding the right vehicle for the client based on their needs10.?Booking the right vehicle category for the client depending on needs, pick-up and drop-off dates11.?Performing sales activities including cross-selling, and up-selling (e.g. GPS, Car Seat, Insurance, etc.)12.?Explaining the terms and conditions to the client and making sure all queries were answered with clarity13.?Arranging for vehicle readiness in coordination with the Operation Department14.?Handling the entire payment procedure with clients from explaining fees through payment processing15.?Accepting rental payments based on payment terms and conditions as set by the Company16.?Generating rental documents as per the operation manual17.?Translating client-reported problems to the Operation Department and follow up on resolution18.?Follow up on vehicle readiness and time-to-deliver and make sure that time is respected19.?Handling customer complaints in coordination with ADC & Customer Experience20.?Maintaining accuracy and completeness of client records into the system21.?Processing the invoicing and handoff to cashier for payment (for walk-in clients)22.?Build a lasting and meaningful relationship with individual clients and their representatives23.?Any other task needed for the success of the Company.
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