| Job Location | Lebanon |
| Education | Not Mentioned |
| Salary | $500 - $1,000 |
| Industry | Consumer Electronics |
| Functional Area | Not Mentioned |
My company is looking to hire an Ambitious Associate for a FULL-TIME long-term position to help us grow our Amazon and e-commerce business in the United States.A remote position opened to Candidates outside the United StatesThe ideal candidate loves talking to people and proactively solving issues - someone committed that will take care of things without the need to ask for approval, and at the same time will ask questions when they do not know the answer. Working hours are flexible (8hours per day)We want someone that will MANAGE people in the future - someone else will do the tasks that you do now as we grow the business, and you will be the one teaching, coaching, and leading them.* Experience with market research, customer service, proficient in Excel spreadsheets, and Amazon Seller Central (Highly encouraged)* Dedicated Customer Service- Responding to client emails in a timely fashion.- Handle customer requests, questions, and complaints via phone, email, and chat- Provide knowledgeable answers to questions about the product, pricing, and availability- Resolve shipping issues, share tracking numbers, and update customers with news- Work closely with the Operations team (pass on customer feedback)- Document processes / Data entry in various platform* Customer Service/Experience- Design & Improve the customer experience- Increase customer satisfaction, loyalty, and advocacy- Generate leads and identify potential up-sell or cross-sell opportunities with existing customers.- Keep track of customer expectations and recurring issues.- Build a sustainable and mutually beneficial relationship between customers and our brand.If you are interested, please submit your application and write down your nickname so we know you read the job description.
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