Clinical Service Specialist (Part Time / Day Shift)

Job Description

* Performs complete and accurate patient registration including but not limited to walk in, check-in, and/or scheduled.* Demonstrates ability to successfully adapt and perform during times of high volumes and/or high patient acuity. Demonstrates skill to service both hospital and physician office patients, if necessary. * Supports inbound and outbound calls to or from patients, guests, or appropriate parties as needed to provide services.* Verifies patient, guarantor, coverage and hospital account information. Performs required referral/authorization processes and enters orders for applicable tests. * Understands insurance company coverage and referral/authorization requirements of payors. Performs electronic and manual verification of insurance coverage and understands how to read and accurately apply electronic insurance responses.* Prepares and/or releases records or orders in the e-Health record. Scans all necessary documents into appropriate medical record. Understands the importance of patients medical information that is documented on paper. Sends all pertinent information to document imaging or heath information management team with in the established time frames.* Completes documentation for compliance and regulatory needs and/or release of orders* Retains knowledge and abides by all regulatory requirements pertaining to duties of position and overall operation of the Hospital (as applicable). * Screens and accurately relays messages using protocols established for emergent, urgent and non-urgent calls. * Demonstrates ability to register unscheduled patients requiring a full financial clearance.* Completes assigned patient scheduling and registration work queues according to performance standards. * Ability to resolve work queue issues and missing registration items via electronic medical record. * Completes cleaning tasks utilizing OSHA standards.* Performs maintenance and/or inventory of equipment and supplies according to unit/department standards* Maintains appearance of patient care and public areas* Greets and escorts patient and visitors to and from clinic/exam room and prepares patient for visit with provider.* Initiates patient visit/ follows up after visit when appropriate within scope and competency; following established standards.* Prepares and assists provider with various procedures within scope and competency; following established guidelines* Maintains clinical skills necessary to perform duty/job* May require regular travel to various sites within the region to support operational needs as listed above. * Other duties as assigned.* High school diploma or equivalent* Completion of educational requirements (additional formal education/training; maximum supervision for initial competency; high degree associated risk factors; yearly competency evaluation and training).* One (1) year prior experience of Revenue Cycle in a Hospital/Medical Office Setting AND/OR one (1) year administrative/data entry experience in a medical facility, health insurance or business setting.* One (1) year of clerical, customer service, or administrative support experience in a highly customer-oriented organization.* One (1) year experience with basic keyboarding, personal computer use, and other office setting equipment.* One (1) year of Epic (or equivalent Electronic Medical Record) experience.* One (1) year of registration experience, point of service collection, insurance validation, understanding of compliance /regulatory guidelines and order release process(es).* Epic or equivalent Electronic Medical Record experience.PENN MEDICINE LANCASTER GENERAL HEALTH offers the following benefits to employees: * 100% Tuition Assistance at The Pennsylvania College of Health Sciences* Paid Time Off and Paid Holidays* Shift, Weekend and On-Call Differentials* Health, Dental and Vision Coverage* Short-Term and Long-Term Disability* Retirement Savings Account with Company Matching* Child Care Subsidies* Onsite Gym and Fitness Classes PENN MEDICINE LANCASTER GENERAL HEALTH is an Equal Opportunity Employer, committed to hiring a diverse workforce. All openings will be filled based on qualifications without regard to race, color, sex, sexual orientation, gender identity, national origin, marital status, veteran status, disability, age, religion or any other classification protected by law. Search Firm Representatives please read carefully: PENN MEDICINE LANCASTER GENERAL HEALTH is not seeking assistance or accepting unsolicited resumes from search firms for this employment opportunity. Regardless of past practice, all resumes submitted by search firms to any employee at PENN MEDICINE LANCASTER GENERAL HEALTH via-email, the Internet or directly to hiring managers at Penn Medicine Lancaster General Health in any form without a valid written search agreement in place for that position will be deemed the sole property of PENN MEDICINE LANCASTER GENERAL HEALTH , and no fee will be paid in the event the candidate is hired by PENN MEDICINE LANCASTER GENERAL HEALTH as a result of the referral or through other means.

Keyskills :