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Call Center Agent - Fresh Dollars

2.00 to 4.00 Years   Lebanon   09 Sep, 2021
Creative Technology Solutions
1 Jobs Openings
Job LocationLebanon
EducationBachelor's degree / higher diploma
SalaryNot Mentioned
IndustryIT Services
Functional AreaNot Mentioned

Job Description

Role Summary:The Female call center representative role is?to respond to incoming calls from the customers,?to take their orders, answer questions and inquiries, troubleshoot problems, provide information and handle customer complaintsResponsibilities:

  • Manage large amounts of inbound and outbound calls in a timely manner
  • Identify customers? needs, clarify information, research every issue and provide solutions and/or alternatives
  • Ensure that clients feel supported and valued.
  • Build sustainable relationships and engage customers by taking the extra mile
  • Keep records of all conversations in our call center database in a comprehensible way
  • Frequently attend educational seminars to improve knowledge and performance level
  • Meet personal/team qualitative and quantitative targets
  • Adher to all company policies and procedures.

Keyskills :

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