| Job Location | Kuwait |
| Education | Diploma; Graduate |
| Salary | Not Mentioned |
| Industry | Customer Service / Telecalling |
| Functional Area | Not Mentioned |
Support Services Call Center Coordinator (Female)Job Location : KuwaitMain Duties and Responsibilities :•To handle the all-incoming requests from all the areas. Receive, log them and ensure that the request is acted on.•To liaise with Maintenance department on maintenance request and sent request through SAP.•To provide a courteous and efficient telephone manner according to DASH standard.•Taking the bookings for the meeting rooms and follow up on necessary arrangements.•To liaise with reception department regarding the guest requests and update them on the status.•To ensure that room status changes are updated in SAP every time and where necessary communicated with admission department for the changes.•To control the house keeping supplies and assist in the inventory procedure.•To ensure that guest expectations are met or exceeded by providing an efficient, friendly and attentive service.•Assists in the administration of the department by completing the necessary forms, documents and log books in a timely and accurate manner as directed.•Handles the customer complaints if possible or reports to HOD.•Make appropriate suggestion and recommendation to HOD for the general improvement of the section.•Polite and professional in any situation where the image or regulation of the hospital is represented.•Contributes to moral and team spirit of the hospital by maintaining effective relationship with colleagues.•Updating of day today/weekly/Monthly departmental reports•Ensures quality and patient safety practices are followed.•Provides or promotes people centered care.•Promotes inclusive health by providing equitable and accessible care to patients and families with special needs.Qualifications, Competences and Skills :•Education: Bachelors Degree or Diploma in Hotel Management•Experience: Minimum 2 years experience in Hospitality service industry•English and Arabic•Write routine reports, correspondence, summaries, and reports in English using prescribed format.•Ability to speak effectively in English before groups such as customers or employees•Computer Proficiency: Good Knowledge of MS Office & Hospital operating systems
Keyskills :
Good Knowledge of MS Office & Hospital operating systems
© 2023 HireeJobsGulf All Rights Reserved
