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Commercial Experience Executive

1.00 to 10.00 Years   Karachi Pakistan   26 Nov, 2023
PMCL-JAZZ
1 Jobs Openings
Job LocationKarachi Pakistan
EducationNot Mentioned
SalaryNot Mentioned
IndustryOther Business Support Services
Functional AreaNot Mentioned

Job Description

Grade Level: L1Location: KarachiLast Date to Apply: 30th November 2023What is a Commercial Experience Executive?The Commercial experience executive is part of the commercial experience team reporting to the Commercial Experience Manager and deputed at an Experience Center.What does Commercial Experience Executive do?

  • Welcomes, guides and manages walk?in from the floor greeting.
  • Develops the basic understanding of CRM system and all the portals linked with it.
  • Handles customer queries at the experience center and improves their experience by providing exceptional services.
  • Holds the highest possible quality standards for customer facilitation.
  • Maintains the product upsell from the experience center.
  • Initiatives to improve customer experience and ensure minimum average wait /service time.
  • Develops the sureness and self-effacement required to serve our valued customers.
  • Takes ownership and ensure timely resolution of customer complaints.
  • Customer retention and churn management.
  • Coordinates and follow up with multiple stakeholders for issue resolution.
  • Ensures to achieve assigned monthly adherence/service/sales KPIs.
  • Remains updated on current policies, procedures, promotions, products and value-added services offered by the Jazz.
Jazz is an equal-opportunity employer. We celebrate, support, and thrive on diversity and are committed to creating an inclusive environment for all employees.

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