Technologist- Service Delivery (Telephony)

Job Description

Entity:Aga Khan UniversityLocation:KarachiIntroduction to the Aga Khan University:The Aga Khan University is a private, international university committed to international standards of excellence in teaching, research and service. Its teaching hospital, the Aga Khan University Hospital has been accredited by the prestigious Joint Commission International for achieving the highest international healthcare standards.Job Role / Responsibilities:Reporting to the Specialist, Information Technology you would be responsible for working with the end-user, infrastructure support and maintenance of communication system Networks. Specifically, you will be responsible for;

• ensuring smooth and uninterrupted operations/maintenance of network at AKU
• attending and resolving hardware networking calls as assigned by service desk related to LAN terminals in timely routine
• testing, Installing, Maintaining, and repairing passive cabling infrastructure, including termination of CAT5/6 and fiber Cable, for Data Centres and all switching locations
• designing and proposing passive networking infrastructure as per international standards
• maintaining and monitoring passive cabling inventory and repair equipment tools
• troubleshooting of switch configurations issue related to wired and wireless communication. Configuring multi-vendor switches and routers for installation
• providing remote support to offsite users for efficient resolution of network communication issues and visiting site for necessary completion of work
• preparing diagrams for inter-department and intra-department coordination
• coordinating with other teams for project and operational activities
• monitoring IT Service Desk emails and call queues, responding to queries in a timely and efficient manner
• diagnosing basic hardware, software, telecom, and network tier I or II related issues
• detecting and documenting the symptoms of hardware, software, telecom, and system problems
• installing, configuring new equipment and providing support within allocated time
• using diagnostic tools and remote desktop sharing tools to identify and fix problems
• handling incident management and document diagnosis, investigation, and resolutions
• researching, evaluating and providing feedback on problematic trends and patterns in customer support requirements; escalating unresolved issues to respective tier
• maintaining a high degree of customer service for all support queries and adhere to all service management principles.

• an Intermediate degree or technical diploma (DAE)
• at least 4-5 years of relevant experience
• good technical knowledge
• the ability to perform duties effectively with minimum supervision
• rich experience of network & structured cabling including fiber and copper
• the ability to Understand requirements, develop solutions, follow procedures, and communicate effectively with clients, vendors and management. Successfully prioritize daily activities and lead/complete projects on schedule
• knowledge of the operating characteristics of PC Desktop operating systems and troubleshooting skills.
• hands-on experience of network equipment including Routers, Switches, IP Phones, Modems and Cables.

Keyskills :