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Technical Support Engineer

1.00 to 10.00 Years   Karachi, Pakistan   10 Jun, 2022
PMCL-JAZZ (Formerly known as Mobilink)
1 Jobs Openings
Job LocationKarachi, Pakistan
EducationNot Mentioned
SalaryNot Mentioned
IndustryOther Business Support Services
Functional AreaNot Mentioned

Job Description

Grade Level: L1Location: KarachiLast date to apply: June 14th, 2022What is Technical Support Engineer?TSE will be responsible for to check all the inbound/outbound queries/tickets, collect corporate customers complaints/issues, diagnosed it and forward to concern team.We are looking for someone has prior experience in a customer services role and is technically savvy with solid convincing skills for providing technical support to corporate customers.The role reports directly to the Team Lead of CS department with an extended team of 15 team membersWhat does Technical Support Engineer do? Key responsibilities

  • Taking ownership of customer issues reported and seeing problems through to resolution
  • Researching, diagnosing, troubleshooting and identifying solutions to resolve network issues
  • Following standard procedures for proper escalation of unresolved issues to the appropriate internal teams/ vendors.
  • Coordination with all stakeholders including vendor to resolved customer issues.
Key Deliverables
  • Ability to build strong relationships with all Teams: Field teams, NOC, Vendor, SD teams
  • Hands on experience over network communications equipment including , routers, switches, firewalls etc.
  • Understanding of IP networking, traffic engineering, routing protocols and IP network QoS techniques
  • Provide Level-1/2 support, troubleshooting to resolve customer issues.
  • Develop a thorough understanding of Dynamic protocols OSPF, BGP/MPLS
  • L2/L3VPNs, ExVLANS, Firewalls (SRX/FG)and IPSEC.
Jazz is an equal opportunity employer. We celebrate, support, and thrive on diversity and are committed to creating an inclusive environment for all employees.

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