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Senior Customer Support Specialist

1.00 to 10.00 Years   Karachi, Pakistan   07 May, 2023
ibex. Pakistan
1 Jobs Openings
Job LocationKarachi, Pakistan
EducationNot Mentioned
SalaryNot Mentioned
IndustryOther Business Support Services
Functional AreaNot Mentioned

Job Description

Overview:ibex. Pakistan is looking for a Senior Customer Support Specialist within the Operations department who shall assist our U.S. based client?s customers with their queries/concerns and provide an accurate resolution to customers as per the defined processes via call. We are looking for people who have experience in dealing with international customers but above that, we care more about personality, passion, and work ethic. A sense of humor helps a lot too.Why should you join us?You want to work in a place where you can give your best effort and improve on your skills. You have empathy and can place yourself into the shoes of the people you interact with. You have a sense of humor, and know when its appropriate to use it! You have superb English communication skills with a U.S or UK accent. You are able to take your thoughts and put them together in an easy to understand language. Youre able to convey your messages in a friendly, accurate, and jargon-free way. Other competencies we are looking for:

  • Critical Thinking
  • Time Management
  • Specialist Focus
  • Organizing
  • Priority Setting
  • Problem Solving
  • Professional Composure
Its worth noting, we pay very well for this role, and in general. We hire great people that do great work, and are deserving of appreciation and rewards. But, this has nothing to do with your past experience and credentials. The only thing that matters to us is the work youll do with us, and the value youll add to our team.

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