Recovery Officer Tele-2200014824

Job Description

Recovery Officer Tele - (2200014824)Job: OperationsPrimary Location: Africa & Middle East-Pakistan-KarachiSchedule: Full-timeEmployee Status: PermanentPosting Date: 19/Jun/2022, 7:06:45 AMUnposting Date: 03/Jul/2022, 10:59:00 PMRole Responsibilities

• To effectively call on charged off customers for recovery of Outstanding Balance.
• Consistent achievement of benchmarks of set targets.
• To ensure service standards as applicable to collections & Recoveries processes
• Almost account coverage on CACS /Dialler focus on contact intensity for resolution of accounts
• Perform consistent and quality update on Dialler/CACS on every account and ensure proper updates as per defined guidelines.
• Continuously follow up on Non contactable accounts to establish some mode of contact.
• Timely referral of customer service issues to supervisor and ensure resolution on the accounts within TAT.
• Ensure Updation of CACS for change in address, telephone nos. and other appropriate information which is helpful or critical for Recovery follow-up.
• Routing of accounts to supervisory queues for reviews where required.
• Effective co-ordination with relevant departments for cross product checks or for any other information required.
• Ensure consistent achievement of CACS /Dialler benchmarks as per Scorecard.
• Offered settlement to customers as per current financial conditions and ensure adherence and compliance on settlement process.
• Compliance to Collections and Group Code of Conduct & SBP Fair Debt Guidelines.
• Ensuring customer satisfaction through effective and assertive communication.
• TRO must always Live the Values by treating customers fairly and maintaining call quality and discipline.
• Adherence and compliance to laid down processes and policies.
• Maintain proper hygiene and ensure clean desk policy must be followed all the time

Key StakeholdersInternal:? Other Supervisors? Operations and Support UnitExternal:? Customer ServicesOther Responsibilities

• Identify with and be aware of the ?Here for Good? Brand Promise
• Understand and Implement SCB?s Values i.e. Do the right thing, Never Settle, Better Together.
• Perform any other responsibilities or provide help/resolution to customer in case of any service issue & query.

To comply with all the mandatory trainings/e-learning and all such requirementsAbout Standard Chartered Were an international bank, nimble enough to act, big enough for impact. For more than 160 years, weve worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If youre looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents. And we cant wait to see the talents you can bring us.Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, youll see how we value difference and advocate inclusion. Together we:

• Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
• Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
• Be better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term

In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.

• Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations
• Time-off including annual, parental/maternity (20 weeks), sabbatical (12 weeks maximum) and volunteering leave (3 days), along with with minimum global standards for annual and public holiday, which is combined to 30 days minimum
• Flexible working options based around home and office locations, with flexible working patterns
• Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
• A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning
• Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.

Recruitment assessments - some of our roles use assessments to help us understand how suitable you are for the role youve applied to. If you are invited to take an assessment, this is great news. It means your application has progressed to an important stage of our recruitment process.Visit our careers website www.sc.com/careers

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